Fenwick Hotel, Kilmarnock

Stayed 9th March 2023

Disappointed with the room, toilet seat loose, hole in wall, drink stains on wall, constant traffic noise from M77. Dinner and breakfast very good, staff friendly.

Stayed 7th March 2023

Great Food -Excellent staff - garbage mattresses (a bin bag of cans would have been more comfortable). My wife and I stayed at this hotel 7th-8th March 2023 as part of a bed and breakfast deal. A Twin Room. I have highlighted our experience below: From our arrival until out departure the staff were absolutely beautiful. Good welcome and service throughout our stay. Our Dinner in the evening was superb in quality and in quantity. It was a bit large for us so we didn't manage to finish it but it was delicious in preparation and flavour. The service was tremendous. Breakfast was OK in comparison. We had poached eggs and toast but unfortunately the bread served as toast was poor quality cheap bread. Oh how I wished it was served with their sour dough bread similar to the meal the night before. However, even with what could only be described as 'cil Breid' at breakfast I would have rated the stay as 4.5 to 5 star. Unfortunately, the mattress on the bed was awful. I have slept on hard standing in a tent that was more comfortable. It was hard, lumpy and noisy. At one point I considered getting up and sleeping in my car and would have if the temperature outside wasn't below zero. We have slept in many hotels across the country and this bedroom experience is the worst by a long shot. The food fantastic, the service superb but I would suggest taking a mattress topper if staying overnight.

Stayed 7th March 2023

Everything about our stay was fantastic from start to finish. Lovely comfy warm room, great food and friendly obliging staff. Great value for money! Will definitely return!

Stayed 6th March 2023

just back from a 1 night stay at the fenwick hotel , staff were all friendly , james on reception was helpful and funny ,food was really good , room was clean and bed was comfy , we will defo be back

Stayed 22nd February 2023

Enjoyed our stay. Lovely hotel, friendly staff, great food and massive comfy bed.

Stayed 27th February 2023

Great hotel. With friendly staff and great food. Will stay here again if in area.

Stayed 26th February 2023

Stayed one night while visiting relatives in Ayrshire...room, staff, food were all excellent...faultless. Will stay here again.

Stayed 23rd February 2023

Absolutely great overnight stay. Food was delicious. Room was lovely. Staff very friendly and helpful. Would definitely return.

Stayed 20th February 2023

Another excellent visit all staff extremely friendly and efficient

Stayed 19th February 2023

Accommodation, service, food, staff, all excellent.

Stayed 17th February 2023

Room was extremely in need of a make over especially the bathroom where the bath was held up by bits of wood there was black round the bath and the curtain pole fell on my nose as I went to look out the window. Shame as the staff where lovely and the food was really good. Wouldnt rush back to stay though :(

Stayed 16th February 2023

Nice comfortable relaxing stay, with good dinner and breakfast. Only downside was that we were in room next to motorway, and noise fairly constant from passing traffic. Avoid room 15 if you can

Stayed 13th February 2023

2nd time at this hotel, enjoyed the break having nice meals, clean room and friendly staff. Good location for local places, Troon, Prestwick , Ayr and Kilmanock.

Stayed 14th February 2023

First class as usual lovely room meal was lovely as was the service will certainly be back

Stayed 6th February 2023

The hotel was clean, warm with very helpful staff. The food was extremely good too. A bit of ‘drama’ with the fire alarm going off after the chef took fajitas out of the oven. It set the smoke detectors off and fire alarm to go off for about five minutes. There was a bit of confusion as to whether we should have evacuated the building or not while the fire alarm was still going.

Stayed 10th February 2023

We had a lovely stay at The Fenwick, room was comfortable and clean, staff were very professional and both dinner and breakfast were really tasty

Stayed 10th February 2023

Stayed here on a dinner, bed and breakfast deal and really enjoyed our stay! There were both up and downs to our stay though. Check in was quick and easy and the downstairs area was lovely! The food at dinner was amazing ? hats off to the chef we both really enjoyed our meal!! We stayed for my cousins birthday and she had forgotten her ID but they have a range of mocktails the boys at the bar were happy to make which was great! Only down sides that we had were the telly I'm our room had little to no signal so would only stay on for 30seconds then cut off, also the kettle was broken and we had to hold the lever down until the kettle fully boiled as I would cut off if you let go. Finally the room had no phone which we thought was strange for health and safety reasons, in case of fire etc. That all being said we had a lovely stay, still enjoyed ourselves and would come back!!

Stayed 7th February 2023

Nice room staff friendly not a fan off buffet breakfast

Stayed 5th February 2023

This is the first time I've been disappointed with a my hotel booking hotel, mainly with the service with our dinner on the first night in particular. With a catalogue of failures it took from 7.00pm till 9.00 to get served our meal and we left the restaurant at 9.00pm with our main course dirty plates in front of us as no staff came over to clear our table or ask if we would like a sweet and we were not prepaired to sit any longer. The only plus point was when we went into the bar after words the barman asked if we enjoyed our meal i told him some of the problems we had and he gave us our round of drinks for the four of us complemary to help make up for the bad service we received. Danny McGuinness

Stayed 2nd February 2023

Stayed here for the 3rd time in 4 weeks amazing service and amazing food got a free upgrade to the honeymoon suite this time and it was gorgeous we love it now off to the riverside next week

Stayed 1st February 2023

We stayed on the DBB deal with a bottle of wine on arrival and we had a great stay, the rooms are clean and the bed was very comfortable a big plus. The food was absolutely delicious and the staff friendly and helpful, we will certainly return and would recommend this hotel, great deal.

Stayed 20th January 2023

Good morning, My partner and I booked a Diner b&b with wine on Friday 20 January through Myhotelbreaks.com Checked in about 15.45.We asked could we have our wine in the bar, rather than the room, which we were told should be ok. The lady in the reception said, just to let her know, and she would sort this at the bar when we came down. On returning to the reception, I mentioned that the room was very noisey with traffic, as we had been given room 17 and right next to the motorway. The answer I got was.(Is it, never been up there, should maybe look sometime). The receptionist sorted the wine, but told the staff, guests were not allowed to have the wine with their dinner, to which the bar staff replied they have been letting the guest have the wine at dinner, as they were unaware this was not allowed. When visiting the Gents I found the bin to be overflowing with paper towels and still the same 2 hours later. We went for our meal at 19.30. I ordered the Haggis, which got returned as it had a bad smell, when I cut into it. I asked the waitress to ask the chef to check it. On returning to our table. We were told they didn't know what was wrong with it, as they got prepared the day before ? Was offered another one or something else from the starter. But as my partner had already finished, her starter refused, as didn't want to prolong our main course, which was Steak pie, which was very nice. We were offered a drink as I didn't want a starter, which I accepted. On returning to our room, we found that the noise from the road was still very loud. In the morning we found the shower wasn't working, reported this to the same Lady on reception, which said. Don't know what we can do, as there is no maintenance on the weekends, then she said, maybe there was an empty room we could use. I said another room would have been nice last night, as I'd mentioned about the road noise. The answer I got was, well the address does say M77, which was far from being helpful. We said we would leave her with this as we were going for our breakfast. Breakfast was ok, but not very hot, There was only 1 mature Lady serving all the tables. The lady was doing a good job, but ran off her feet. We returned to the reception to find nothing had been done, and only when we returned did the receptionist start to speak to another woman about our problem. We decided that we would skip the showers, as we had to head to the hospital to visit my partner's Mum. I listed all the things we felt we had been let down by the hotel, which also included the bathroom floor didn't look finished and had 3 pieces of wood sticking out from under the bath panel. The receptionist wrote this down and said she would pass it onto the manager. I've added some pictures and await your reply to my email. 11 days on and I'm still waiting on a reply from the management, Total waste of money, one of our worst experiences of staying in a hotel.

Stayed 29th January 2023

Enjoyed our stay,hotel warm,and the bar area was so cosy, perfect getaway,2 course diner was very appetising enjoined

Stayed 28th January 2023

Stay was good food was great. Only thing that spoiled my stay was waiting on items to come out for breakfast at buffet… My husband got the last and I waited about 15/20 mins before the other hot items arrived …

Stayed 26th January 2023

Just spent a lovely night at the Fenwick Hotel. Great deal dinner,bed and breakfast. 2course dinner included was really good and presentation lovely. Staff were very attentive. Will definitely be back