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Crowne Plaza Glasgow, Glasgow

Congress Road, Glasgow, G3 8QT, UK

Guest Reviews

Overall Guest Rating

87%

ELAINE INNES said...

100 %
100%
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100%

Stayed 10th February 2024

A perfect place for a night of relaxation and good food. Room spacious and clean, decorated to a good standard. Bed very comfortable. Service in restaurant excellent. My only comment would be that on check out day there was an issue with the lifts. Out of 3 lifts only one was working and that had a mind of its own decided to stop or not and it was so busy at breakfast and check out times.

Lisa Ansell said...

94 %
90%
100%
90%

Stayed 27th January 2024

Really fantastic deal enjoyed all the additional benefits with the deal on myhotelbreak. Lovely hotel and fantastic service.

John Courtney said...

34 %
10%
80%
10%

Stayed 31st January 2024

We stayed here for the night of the Depeche Mode gig 31st Jan 2024 at the Ovo which is right next door , perfect location and lovely modern hotel, staff could not be more helpful unfortunately this is where the positives end, At the end of the gig we got back to the hotel for a drink but with only 2 staff on, the queues were ridiculous , you would have thought they might have had an inkling that the bar would be busy bearing in mind the hotel was full of DM fans, we decided against a drink as the wait was too long. The hotel room although nice to look at was quite cold and the aircon was quite loud which could be heard all night which meant not much sleep . Next morning, went for breakfast, which was included in my price package, but when we got to the restaurant area no seats and tables at all we had to sit in the bar area and go ting for knives and forks, the queue for the hit food was 20+ and by the time we got to the front there was multiple run outs , no bacon, no beans , so I had half a breakfast … very disappointing . All in all , for a high end priced hotel , I don’t think the service was up to it and we came away thinking we should have stayed in another hotel even if it meant a longer walk back from the Ovo.

John White said...

87 %
80%
90%
90%

Stayed 28th January 2024

Pleasant stay at the crowne plaza. Was allowed use of car park a few hours before check-in which was ideal. Book your dinner in advance as they had pre booked us at a ridiculously early time. Got it changed though so no biggie. Menu could have been better for a 4 star establishment but food was of a high standard. Excellent hot and cold breakfast choice. Wouldn't rush back but would use again if attending a show.

Susan Inglis said...

97 %
90%
100%
100%

Stayed 13th January 2024

Absolutely lovely hotel . Staff were all very professional and friendly. Food was amazing with a huge choice . Will definitely be back.

Sandra Brown said...

97 %
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90%
100%

Stayed 13th January 2024

Lovely hotel and the food is amazing

S Findlay said...

100 %
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100%
100%

Stayed 7th January 2024

First class stay at this lovely Hotel, from the moment we arrived the staff were so welcoming. Our Sunday roast was terrific, the portions were huge and we loved it. We had a very relaxing swim after dinner. THe breakfast the following morning was superb, we cant wait to make another booking

Susan Smith said...

100 %
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100%

Stayed 28th December 2023

Our stay was great. The Chef was great due to my diet, everyone was very helpful and our room was good. Would definitely book again xx ??

A guest said...

94 %
100%
80%
100%

Stayed 19th December 2023

Thoroughly enjoyed my stay

Dorothy Stevenson said...

100 %
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Stayed 19th December 2023

What a lovely hotel highly recommend. Staff were so friendly and helpful, rooms spotless well equipped and very comfortable. Food was delicious. Especially liked the opportunity to pre book drinks and a table in the bar area following a concert we attended.

Doreen Robertson said...

100 %
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100%

Stayed 19th December 2023

Had one night stay as going to a concert in the hydro. Booking in was no problem reception staff were very good. Bedrooms very comfortable. Dinner was lovely. Breakfast was good. All of the staff were very helpful an would certainly use hotel again.

eileen hunter said...

67 %
40%
80%
80%

Stayed 19th December 2023

All was okay till we got overcharged and fighting to get money back

George Rankin said...

100 %
100%
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100%

Stayed 10th December 2023

We thoroughly enjoyed our experience, pleasant and friendly staff who made us feel welcome. The meals were a treat, and we had a pleasant time using the pool, sauna and jacuzzi.

Janet Cumming said...

94 %
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90%

Stayed 9th December 2023

Loved our stay , thank you to your lovely staff. It's massively busy but staff are very pleasant. Lovely touch to give guests a glass of wine on arrival as the queue was so long. Free parking a very big boost .

william mitchell said...

87 %
80%
90%
90%

Stayed 9th December 2023

Lovely hotel with good facilities.

A guest said...

40 %
20%
0%
100%

Stayed 3rd December 2023

We arrived at half 3 and the check in queue was huge, waited 40minutes to be told our room wasn't ready & that the twin rooms were taking longer. Finally received room key at 16:55, once we got into the room it was a double we had been given!! The queue at reception was still large and we didnt have time to wait again as the reason for this stay was a visit to the hydro meaning by the time we got into the room we hardly had anytime at all. Staying here was meant to make our visit to the hydro easier and a great experience. But it wasnt it was stressful and so much waiting. The food was good & the staff apologetic but this was not on at all.

Helen Clapperton said...

60 %
80%
20%
80%

Stayed 3rd December 2023

Myself and husband stayed at the hotel. On Sunday as a treat night to relax before my husband forthcoming operation. Our experience of hotel was fantastic and we're able to check in early and enjoyed a lovely lunch. We were aware of the problems for others trying to check seeing the amount of people queuing to check in. We went to our room at 7.30 to chill, however at 8.45 our door was opened by a gentleman who had been given room 1212 on check-in. I was having a shower at the time and. My husband was resting on the bed. This is clearly a security issue and can't imagine what would have happened if we weren't in the room as. My husbands medications and car keys were sitting on the desk. This was the first time we have stayed in the hotel. And what was. Meant to be a relaxing night turned into a very stressful evening causing both of us to struggle to sleep for fear of this happening again. We called reception who didn't answer the call and when wespoke to reception in the morning were told it shouldn't have happened. No other explanation was given. Emailed hotel looking for some sort of explanation from management no reply to date

moira mccarroll said...

94 %
90%
90%
100%

Stayed 3rd December 2023

Fab hotel and lunch was amazing as was breakfast. Check in was quick and the room was lovely .Just a few minutes walk to the OVO.

A guest said...

60 %
90%
30%
N/A

Stayed 3rd December 2023

Lovely hotel but nightmare checking in we arrived at the hotel at 4.25pm and did not get our room key until 6.50pm. Our dinner was booked for 5.30 which we had to cancel as we would have lost our place in the neverending queue. Room very nice and breakfast smashing also very nice staff

marion brown said...

50 %
100%
10%
40%

Stayed 3rd December 2023

Sorry to write this review but check in was awful there was a queue about 200 people an hour in queue to be told our room wasn’t ready at 4.00 pm don’t know what was going on but there were a lot of angry people in the queue. Got our room at 4.50 pm. There was still a queue at 7.00pm. Had our dinner booked for 5.30pm got served 40 mins later. Will likely never use this hotel again.

Douglas Low said...

97 %
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100%

Stayed 2nd December 2023

Good warm clean room staff and facilities very goo

A guest said...

74 %
50%
80%
90%

Stayed 1st December 2023

On arrival it was so busy as a function on and we were to get a voucher but receptionist was training and said just go to bar for voucher. We did this and after waiting in large que we were told cant have free drink without voucher. The bar girl went to reception and told us to join the large que for check in to get voucher. Eventually after feeling embarrassed as trying to get voucher we got voucher. Our room was cold and the que was too long to go and ask for help. Breakfast was brilliant and very attentive staff.

Theresa Jones said...

97 %
100%
100%
90%

Stayed 1st December 2023

Excellent stay. The hotel staff were lovely and very helpful. The food was great breakfast and dinner. The hotel was very busy with concert goers and party night participants but we managed to get a table in the restaurant and bar without any issue. The pool is small but adequate. I didn’t use the gym but it appeared well equipped. The room was spacious modern and clean. The only issue was checking in as so many people arrived at the same time and we had to queue for quite a time. However the hotel offered juice and wine whilst waiting which was lovely. I have already booked my next stay.

Emma Moore said...

100 %
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Stayed 25th November 2023

Hotel was spotless and staff were fantastic we got a voucher for Christmas and chose to stay at the crowne plaza Glasgow which was a very good choice we also had the 20% off food and drinks we had a pizza for dinner and had full cooked breakfast which was really good.

Karen Keith said...

97 %
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Stayed 25th November 2023

Had a brilliant stay at the Crowne Plaza Glasgow. The hotel was spotless despite that fact that it was a Saturday night the Hotel was full with events taking place at the SEC, Hydro and Armadillo. The staff were extremely helpful and friendly. The food was delicious and a huge choice for Breakfast, and the late check-out was an added bonus. I would thoroughly recommend this hotel and will be using it whenever we are staying in GlaSGOW.