Scotlands Spa Hotel, Pitlochry

Stayed 24th February 2017

The staff were very attentive and professionally carried out their duties to a high standard at both evening and breakfast meal times. Whilst the decor in the room needed attention, especially the ceiling, the room was comfortable and cozy and the beds were firm. Would definitely recommend hotel for a brief stay at very competitive rates.

Stayed 22nd February 2017

Had a fantastic few days away room staff food and spa all brilliant

Stayed 5th December 2016

Excellent deal. Comfortable room; friendly staff and good food. We didn't use the Leisure facil. Crerar Hotels boasts that they use Fair Trade provisions: there is NO evidence of this (Brodies of Edinburgh does not claim to be a Fair Trade Supplier). Crerar also runs a fund for staff (into which tips can be paid). That seems good .... BUT it openly admits that this fund might be used for Staff Training! That's the employer's job - not for happy guests to support. I'm not sure that Crerar;s management is the most ethical?

Stayed 25th November 2016

Had a great stay at this hotel restaurant staff and manager were very attentive and polite the Saay tribute was very busy and maybe could have benefited fro a couple of extra staff. No complaints would return

Stayed 18th November 2016

We were not overly impressed with our stay at the hotel it is very tired and dated and in need of a refurbishment. We were meant to have an upgrade to a executive suite which was meant to have extras but had none and was only slightly larger than the normal rooms!! Breakfast the first morning was a farce and although we had to book a time to go we still had to queue and then were put in a corner where we were forgotten about!!!! It took 3/4 hour to put in an order for cooked breakfast!!! Apart from one waitress and Adrian the manager the rest seemed a bit clueless wandering about with plates of food and no idea which table to take them to. The tribute night was very good but again service left a lot to be desired.

Stayed 12th November 2016

We stayed 2 nights first night was a disaster went for our meal where is was extremely busy despite having to book our time staff was harassed forgetful had a set meal with little choice and husband had fish that must have been sitting under the heat because was so dry he couldn't eat it I had pasta that was brick hard we then left to go outside for something to eat Breakfast was lovely although slow as very busy meal on second night was very quiet and got different menu with more choice when I asked why we didn't get this menu night before was told it was quick because there was entertainment on we were not advised that there was to be entertainment which should have been told when we arrived would not return to this hotel

Stayed 2nd November 2016

Enjoyed our stay very much. Food was excellent. No WiFi except if I stood at reception

Stayed 17th October 2016

Enjoyed our stay but disappointed not to be in the main hotel but out in a nearby house. Rooms clean and well supplied, leasure facil fine, food good, staff welcoming and pleasant.

Stayed 16th October 2016

Parts of the Hotel are in need of some attention. Some Restaurant staff appeared poorly trained and it was borderline chaos due to poor management. The food was the Hotel's saving grace, more than adequate choice and very good/excellent quality across all three courses.

Stayed 4th October 2016

It's been around 3 years since we were last at this hotel and didn't find it so good. We had a very small bedroom on the third floor, comfortable, but very small. Reception staff very friendly but restaurant staff not so friendly.

Stayed 28th September 2016

Just back from a 2 night DBB break at the Scotland hotel. Room was large and very comfortable, staff very polite and helpful and the food in restaurant was excellent. Would be happy to recommend to friends & family. Will definitely return.

Stayed 24th September 2016

We stayed at the Scotland's Hotel for two nights and we had a good deal on the Bed & Breakfast & Dinner in the Hotel Restaurant. The room we had was good, spacious and comfy. The bed was slightly small but comfy indeed. Althogh the room could have done with a bit of remodernisation. The food was excellent but the service was a bit chaotic. The first night we ordered a bottle of wine and the waiter spilled it on the table cloth right away. The first morning at breakfast was a bit of a shamble although the breakfast was great, with a good selection of cereals, juices, ham, cheese, fruit and yogurt. Hot breakfast was yummy too. It could have been perfect if the waiters had a bit more of a system (a few customers complained about waiting for half an hour for drinks and the food to be ordered). But as I said, absolutely no complaints about the food itself. The amen in the hotel were great too. We did not use the Spa but we used the pool which was nice (although if there are more than 4 people it can be crowded). Overall it was very good but not perfect. As I said we had a good deal so we cannot complain, but if we had to pay full price it would have been a 3 star rating. The only thing that does not work is the Wi-Fi :) Room Tip: We had a room on the second floor facing the hills and the view was fantastic

Stayed 19th September 2016

Nice room and facil, food was great, stayed in 303 unfortunately the lift was broken on first day this improved my steps for the day,10000 easily reached. Staff very friendly and no rush getting you out the restaurant. Will stay again

Stayed 21st September 2016

Our stay was lovely and our room was great. Very spacious and clean. Meals were beautifully presented and there was a fine selection at breakfast. Something for everyone. Only criticism was the position of the leisure facil in relation to the dining room as you were often eating your evening meal and users of the pool etc would walk through the dining room. There is also strong smell of fish that lingers in the dining room. Apart from that I have no complaints and my mum and I had a great 2 nights staying here. Will definitely be back.

Stayed 18th September 2016

Great location very near the high street and about a 5-10 minute walk from the train station. We booked a twin room but were given a lovely big family room overlooking the town, railway etc. The room could benefit from a couple of minor repairs before the winter season e.g. hole in window frame, hole on inside of door and also a slightly annoying flickering light in the bathroom but overall a very comfortable and spacious room with tv, hairdryer, ample towels and tea and coffee etc. Limited toiletries provided. The quality of the food served at breakfast and dinner was excellent with compliments to the chef but this hotel is obviously short-staffed which saw some guests waiting too long to be served breakfast and no hotel lounge bars staffed at night. Our booking stated dinner was 6 courses but this was not the case, although in no way did we feel under-fed. We enjoyed using the jacuzzi and pool but unfortunately found it hard to get booked in for spa treatments, presumably due to lack of staff in the spa. The staff are very hard-working, welcoming and friendly at this hotel but are clearly working under a lot of pressure. This great hotel could be a superb hotel and hopefully Crerar will recognise this and take positive action.

Stayed 12th September 2016

A very mixed experience. We were allocated an executive room which was no more than average. It was not large and the toilet blind and window did not operate. The dining experiences were likewise mixed. On the second night of our dinner we waited 1 hour between starter and main course before being served cod that was extremely dry and tasteless. I spoke to the duty manager who offered his apologies and said we would be compensated. We were not! We left before dessert. To be fair the third nights dinner was served promptly and was indeed very good. Breakfast was also very mixed with slow service but good food. In my opinion the catering side is extremely under staffed and lacking leadership.

Stayed 11th September 2016

Hotel a bit tatty - especially the lift and corridors a bit "fusty" ; but overall a very enjoyable stay made so by a superb staff - I hope they are being well paid ! - and very tasty and interesting food at a reasonable price. Chapeau to the chef !

Stayed 9th September 2016

Food was good and well presented .Staff in dining room were pleasant enough but service was very poor They were very disorganised at breakfast and dinner. bedroom clean and comfortable apart from the bumping noise from pipes in bathroom when you turned on taps or flushed toilet.

Stayed 7th September 2016

hotel was nice & clean food was good staff were pleasant

Stayed 4th September 2016

We enjoyed our time at The Scotland's Hotel. Dinner and breakfast were excellent, there was a good choice on the menu. I enjoyed a swim in the pool before checking out of the hotel. I was pleased to see there was a life guard on duty even although I was the only person in the pool. The pool area and changing room were spotless. The only comment I would make is that the residents lounge and bar area is a little old fashioned and could do with some TLC.

Stayed 16th August 2016

Hotel is old with character, very nice laid out restaurant serving good food.Staff were all very welcoming and willing to be of service.Rooms were corporate design lacking charm.Found shower unit on the small side,plenty hoer and very clean all over.Did lack a view but pleasant a big BONUS 2 chairs in the room.Only problem was the T.V signal vanished one night at 11.10pm.Would suggest STEAK KNIVES with your steak.

Stayed 7th August 2016

Hotel is a little tired. Staff are nice and seem to try to give good service, seems they are overworked which has impact on service.

Stayed 7th August 2016

Brief comments: Accommodation: Nice room and bathroom Food: Breakfast -very good to excellent Dinner - good to very good Service: Could be better at dinner (I wonder if no. of staff is adequate at times) Bar: good but Men's toilet could be improved vastly

Stayed 23rd July 2016

Staff great. Dinner in resturaunt first night and food good. Food in bar night 2 and food good. Breakfast not good. Had the French toast.it was disgusting. Worst French toast ever. Greasy and not a hint of cinnamon at all. Room was clean. Pillows like bricks so glad had own. July and bar closed ! Had to use bar in the pub. Have been before and will go back again.

Stayed 18th July 2016

The staff at this hotel are really brilliant. Our room was a bit small but the bed was comfortable. The shower wasn't great though. The food is great, we would thoroughly recommend a stay here.