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Arrochar Hotel, Arrochar

Main Street, Arrochar, G837AU, UK

Guest Reviews

Overall Guest Rating

72%

Janet Pinkerton said...

64 %
40%
90%
60%

Stayed 26th April 2018

The room was far too small for 2 adult and a large dog but it was clean, the duvet was thin and the pillows hard but they where clean.

Antony Burrows said...

74 %
70%
70%
80%

Stayed 22nd April 2018

Great location, good value for money, and food was really good. Only disappointment was that they failed to clean the room on the first night, offered nothing to compensate, and then failed to ring me after promising to do so.

lynne milne said...

77 %
70%
80%
80%

Stayed 25th April 2018

Great value for money, food was really good for what we paid for both of us for 2nights+there was entertainment on Thursday night too.

Gerard Laing said...

90 %
90%
90%
90%

Stayed 22nd April 2018

A lovely hotel in a picturesque setting. Very welcoming helpful and efficient staff. My wife and had a relaxing break and look forward to a return visit.

Alan Archer said...

67 %
30%
80%
90%

Stayed 22nd April 2018

Rooms a bit tired and in need of some TLC, staff very attentive food good

Grant mccormack said...

84 %
70%
90%
90%

Stayed 22nd April 2018

Lovely hotel although a little bit tired, spotless and lovely big portions of food. The staff are excellent and had great banter and they really make you feel welcome especially reception and bar staff. Will be back soon

James Spiers said...

94 %
80%
100%
100%

Stayed 20th April 2018

Had a lovely two night stay, food was great. Staff were very pleasant and helpful. Would stay here again.

owen o'neil said...

94 %
80%
100%
100%

Stayed 22nd April 2018

had a great night at the arrochar hotel, meal was delicious everything comfortable in bedroom, breakfast was tasty will be back.

Michelle Currie said...

90 %
N/A
100%
80%

Stayed 20th April 2018

Staff where lovely, hotel was really nice.. Awesome views and the bar prices where good also. I give it an 9 just because the rooms where a bit tired but that is my only criticism of the hotel.

Karen Weatherley said...

47 %
40%
70%
30%

Stayed 20th April 2018

Hotel has seen better days. The bathroom was clean so were the towels and bedding. However the wallpaper was peeling off and stained also the tv had green lines through the picture. Staff friendly and polite. In hindsight we should of complained.

Eileen King said...

97 %
90%
100%
100%

Stayed 20th April 2018

Every staff member is lovely and obliging. Room clean ,comfortable and well facilitated. Loch and surrounding area is stunning,making the room view special. Food is great,good portions and plenty of choices to suit all. Iv stayed here a few times and been delighted each time,would definately recommend here and have done to others who stayed and agreed with me. Friday night’s entertainment was enjoyable with a talented artist. .

Lewis Chris said...

74 %
80%
80%
60%

Stayed 4th April 2018

On the whole we had a pleasant experience at the arrocher hotel although meal on first night was poor n def not worth the £18 off the menu....2nd night was better n breakfast was fine. We were never asked if we enjoyed our food , nor if we enjoyed our stay as we were leaving.

Frank Kennedy said...

70 %
70%
70%
70%

Stayed 9th April 2018

Very good break in a niceley located hotel for ( The Cobbler ) good room, pleasant staff and the meals were good also

A guest said... Hotel has replied

64 %
50%
80%
60%

Stayed 4th April 2018

The staff at the Arrochar Hotel were all very pleasant, particularly the dining room staff. However the building itself left much to be desired! A window in the dining room, very near to the hotel's main entrance, was broken and the window frame falling apart. It was boarded up inside the dining room & a curtain pulled across it, but on the outside it was not covered over & gave a dreadful impression! There were dozens of cigarette stubs tered on the ground all around the main entrance - disgusting! In our bedroom one curtain was hanging off the rail as the first three hooks were missing; the ensuite door was not hanging on its hinges properly so would not lock; the shaver light did not work; the w.c. seat & cover were loose and insecure. The bedroom carpet could have been hoovered much more particularly - there were several hairs (looked like animal hairs - yuk!) on the carpet. We would not choose to return to this hotel.

Hotel reply...

Guest satisfaction is paramount to our business and I am sorry that on this occasion we did not meet, or indeed exceed, this. I have spoken at length with my housekeeper and maintenance team and would like to assure your guest that systems have been put in place to ensure reporting of such things as hanging curtains etc, is acknowledged and acted upon. Both Housekeeping and Maintenance also wish to be copied in with their apologies. With regards to the window, it had indeed been boarded up the day prior to your guests arrival and we were waiting for a replacement window. Unfortunately we cannot foresee when a window will break, but have acted to replace it as soon as possible. Once again please pass my apologies to your guest for the shortcomings he encountered during his stay Regards General Manager Arrochar Hotel

mandy wilson said...

64 %
50%
80%
60%

Stayed 3rd April 2018

Had a lovely wee break. Staff were pleasant & very attentive. Food was good off the main menu but not so keen on the set menu offerings. Room was basic but clean & comfortable. View outside was amazing. Hotel is definitely needing a bit of upgrading & wasn’t so happy with not having a mattress protector on the bed but there’s always room for improvement. All in all it was a well needed couple of days away.

KAREN COOPER said...

77 %
60%
90%
80%

Stayed 2nd April 2018

Great value for dinner bed and breakfast deal. Staff very friendly and considering location bar prices were extremely reasonable. Our double room although a bit small was very clean and warm.

A Campbell said...

80 %
50%
100%
90%

Stayed 25th February 2018

The hotel is in ideally situated for exploring Loch Lomond, the Clyde Coast and a wider area.It was warm throughout, rooms were comfortable and staff were welcoming , friendly and helpful. We ate in the restaurant both nights and found there was a good choice and the food reasonably priced and very tasty.

Paula Mccabe said...

94 %
80%
100%
100%

Stayed 25th February 2018

Fabulous hotel. Great food & very friendly staff. 2nd visit via my hotel break & got a great deal. Will be going back.

Margaret Kennedy said...

97 %
100%
100%
90%

Stayed 6th February 2018

A very enjoyable 2 night stay. We had a room with a loch view which was great to just sit at the window and admire. We also ate in the hotel on 1 of our nights and the food was very good as was the service. Food & drink also reasonably priced. The breakfast choices were good too and our full Scottish set us up for the day ahead.

A guest said...

80 %
70%
90%
80%

Stayed 18th January 2018

booked at last minute. The hotel is dated but i knew that from past visits to arrochar. The room we were given had been modernised and had new windows, new carpets and furniture and had recently been painted...it just needed to have been wallpapered. This said i had a pleasant enough stay and a view from the room. The staff were all nice and helpful and breakfast in morning was good.

A guest said...

77 %
50%
90%
90%

Stayed 6th January 2018

House keeping let's this hotel down. Spills down walls not cleaned off. Maintenance is poor wobbly taps, Peking bath.

Margaret Clarkson said...

94 %
90%
100%
90%

Stayed 5th January 2018

The staff were very welcoming and helpful.When we asked for an non-slip bathmat they were immediately accommodating. The views from our room were over Loch Long and The Cobbler and were beautiful. The room was spotlessly clean, warm and cosy.

Anne Sweeney said...

50 %
50%
N/A
N/A

Stayed 27th December 2017

Comfy & cosy and very helpful staff. Fabulous location and very relaxing. Food was ok. Decor a bit dated..

Mary Mckay said...

90 %
80%
100%
90%

Stayed 28th December 2017

Fantastic service. I mistakenly arrived a day earlier than booked. The staff could not have been more helpful. They sorted another room without any hesitation. The young man on reception was exceptional. My son called on our second night to surprise us with dinner and the young man on reception seen to it that this was done. Will definitely be back.

Gillian Brown said...

54 %
10%
70%
80%

Stayed 8th December 2017

Although our room was okay, apart from needing a really good clean at the bedroom window, our friends had problems with their rooms unfortunately. One couple eventually accepted the third room they were offered, due to the other two rooms being unsuitable for various reasons and even then, there were problems, such as the duvet being badly marked under the duvet cover. Another couples’ room was quite badly marked with black damp marks. This hotel has a 3* category and there is no way that it’s 3*. The staff were friendly enough and the food was very good, but the hotel needs to spend a serious amount of money to upgrade the bedrooms. It has stunning views of Loch Long, but because of the bedrooms, we wouldn’t return.