Esplanade Hotel, Dunoon

Stayed 26th May 2018

My husband and I booked a room from May 26 - 28 inclusive as we had previously visited the Esplanade during the last Bank Holiday. Plus points i) The staff are really helpful and pleasant to deal with. ii) Rooms are clean and basic although they could do with an update. iii) Easy access to the Promenade via a rear exit. Down side i) Not enough staff at meal times. There was a fairly disruptive group there celebrating 'Matt's 50th birthday'. The restaurant was comandeered by them, I counted about seventeen of them not counting two babies vying with the adults for who could make the most noise, at meal times. Others guests in the restaurant had to wait around 40 - 60 minutes for any service. Some left their tables because of either the noise or the time it took waiting to be served. ii) Car parking. Yes there are spaces, but they are very limited and the advice given was to use the car park of one of the other hotels further along the road. iii) Very limited choice of main meals if you are vegetarian, as my husband is, although there was ample servings. iv) Our previous visit saw us in a room with no cold water and a broken shower. Neither were attended to during our visit despite being reported immediately. This time around there was a broken chair in our room, a different room I should add, it still hadn't been replaced by the time we left on Monday 28th, again this was reported shortly after checking in. Why only one chair for two guests? There was also an issue with no television service both nights we were there. v) Access doors to the garden area, and first floor lounge, were open because of the heat which was fine, unless you were a non-smoker when smoke, and its associated smell, drifted in because smokers insist on being as close to the doors as they could get. This put both lounges off limits as neither of us smoke.

Stayed 26th May 2018

Setting was fantastic for a lovely weekend of weather, although despite being in a clan room with sea view the window was so small we had to take turns to admire the view. On our 1st day there was a wedding in the hotel which seemed to cause problems for all the other hotel guests. On check in we were told dinner was 7pm but when we went down restaurant was closed with a note saying it would be open at 8pm. Went to reception to query and were told we could wait in lounge for an hour. Eventually after speaking to different staff member we took a 10 minute walk to a sister hotel for dinner. Breakfast was chaotic. Very hard working waiting team were very understaffed, no tables ready, but when we did get one the staff were so busy speeding by ody thought to take our breakfast order. Day two was better for evening meal, food and service was good. Day two breakfast similar to day one. The manager spoke to us as we were checking out. Very pleasant man who was already aware of the issues and seems to be working hard to rectify them.

Stayed 1st April 2018

Enjoyed our time there, the room was clean and tidy, staff could not do enough for you and we couldn't fault the food. We will go back

Stayed 18th May 2018

Stayed at Esplanade Hotel in Dunoon for 2 nights for my husband's birthday in May 2018 We both said the hotel was wonderful ,couldn't fault it in anyway . Had a room in the 1st floor overlooking the sea, was lovely and big and also clean. Meals in the restaurant were really good too .could not fault any of the staff either in the restaurant ,the bar or reception and we will definitely be going back again. Would highly recommend

Stayed 16th May 2018

Lovely hotel very nice helpful staff. Food good. Room comfortable.

Stayed 5th May 2018

Nice hotel food was excellent

Stayed 4th May 2018

Had a great time food and service great

Stayed 20th April 2018

Fab hotel ,3rd visit and hoping to be back later in the year , excellent value for the price we paid , couldn’t find any faults , seaview from our room was amazing

Stayed 15th April 2018

Lovely hotel with plenty of seating. The malt cellar was great and would please any malt whisky drinker. Only drawback was small cups in the room, please change to mugs.

Stayed 13th April 2018

Great value for money staff friendly and efficient food lovely room and facilities very good will be back

Stayed 28th March 2018

Had a fantastic stay at the Espanade and the staff were all amazing ,they couldn’t do enough for us . What a brilliant team .

Stayed 29th March 2018

Arrived Thursday for a couple of nights chill out and to de-stress from normal life. Arrived late afternoon and checked in to find our Premier room was still in use so apologies from Perry we could check in to normal room then move in the Friday with a couple of drinks on the house I’ll list the Pro’s & Con’s below bear in mind this is a historic family hotel in Dunoon not the Astoria Waldorf Pro’s Well situated and direct on promenade & central to most things. Rooms the front facing sea rooms are large comfortable and warm with stunning views. The food - I was pleasantly surprised the food was very nice and varied even on a set menu (4 courses) Drinks not the most expensive even for hotel prices and they do a nice Belgian lager The staf polite and helpful through from the reception to bar / restaurant a lot of new faces I believe and still getting used to things and the odd language barriers. The Con’s Restaurant especially needs some leadership / guidance during meals it gets a bit messy and no order to who gets served etc. Parking - limited and if you move you lose !! All in all a decent enough stay and we would probably return.

Stayed 23rd March 2018

Lovely traditional hotel .We had a stunning sea view and found it so theutic. Room very clean with lovely,good quality towels.Staff were very pleasant,helpful and accommodating.Dinner on Friday night was very ‘Eighties’ and Ok. Saturday night was good. Bailey’s cheesecake was fantastic and tasted home made.Would recommend,

Stayed 31st December 2017

The hotel was perfect for us, the staff were very friendly and courteous, the room and food were excellent also the entertainment.

Stayed 31st December 2017

A really good value 2 night break over the New Year. Staf very helpful and friendly, great to see the owners rolling their sleeves up and helping out. Lots of effort put in to make it it a special occasion; piper/toasting the haggis, dancers, pier and fireworks at midnight. Only negative was the singer who assumed everyone liked the music he did from the 1950's and 60's. Guests might well have been in their 50's and 60's but like music from the 80's onwards!! Cannot fault the hotel though for the price paid.

Stayed 16th October 2017

My husband and I had a lovely stay. A pretty room with sea view that you just can’t buy and the staff were great and really friendly. The food wasn’t fancy but it was very good for the price. Breakfast was very good. Some parts of hotel are a bit tired and old fashioned but they are obviously refurbishing as our room was lovely. I would definitely return. A wee gem.

Stayed 11th October 2017

I stayed at this hotel for 2 nights dinner, bed and breakfast. The staff were excellent and the food was very good. We stayed in room 308 next to venue hall. It was a nice clean twin room and although it was noisey with the entertainment we didn't bother, as we were on holiday to enjoy, as others were. My mum and I will return.

Stayed 1st October 2017

All very good and staff very pleasant and helpful

Stayed 22nd September 2017

We had a very enjoyable weekend at the Esplanade with our family, twelve of us in total. The hotel was busy but nothing was too much trouble, the rooms are comfortable and very clean, the food and service was excellent. Great value for the money.

Stayed 18th August 2017

although room (366)was clean and tidy and had recent paintwork caried out,it was still a bit dated.we didn`t like the strict meal time of 7pm exactly.the staff were all very friendly and helpful and breakfast was pretty good.

Stayed 12th August 2017

Hotel was booked for 2 nights with luxury accomodation , which included a four poster bed , this was the main reason it was booked as it was for a 30th wedding anniversary, very disappointed when arriving that we didn't have this , it was just an ordinary bed , when i complained to reception i was told they only have 3 luxury suites and the room with the 4poster had already been booked before i made my booking , yet on my booking form it states that i had a luxury suite with four poster bed , receptionist told me there was nothing more she could do as the hotel was fully booked , i paid £208 for my 2 night stay which l felt wasn't worth the money as the suite wasn't what was advertised ,

Stayed 14th June 2017

Although hotel was not the standard that we had booked, the hotel was very clean and rooms were nice. Staff were very helpful and accommodating.

Stayed 26th May 2017

Fabulous weekend at the Esplanade. All the staff from reception, restaurant staff and lovely barmaid all very professional and welcoming. lovely food and a sea view room. Would recommend a bar or waitress staff in the upstairs entertainment room.

Stayed 28th May 2017

Very dissapointed in hotel .Arrived at hotel 3.45 pm given keys to room which was still dirty ,unmade beds dirty towels in bathroom and rubbish in bin .Went to reception and was allocated another room .We went on DBB basis fortunately I took booking form with me as we were questioned in front of entire dining room if we had paid for it .I had to go to room to get paperwork I have never been so embarrassed .Dinner consisted of a piece of paper on table where we had to tick our choice of meal 3 starters 3 main and 3 desserts .Food choice not good .At breakfast next morning we almost had a repeat of the night before but for the waitress remembering us.Unfortunately breakfast wasnt any better I order juice fruit and toast with scrambled egg which all arrived on tray at same time

Stayed 11th October 2016

Went for a short midweek break at a great price. We had a great room 344. The view was excellent. The food excellent(you must try the fish pie), and the staff very friendly. Breakfasts brilliant, plenty to choose from. Lovely walk into town. We went to the Isle of Bute and really enjoyed it. Dunoon Castle worth a visit which is a short walk from hotel. Would definitely go back.