free membershipThe Craiglynne Hotel, Grantown On Spey
Guest Reviews
Overall Guest Rating
83%
Overall Guest Rating
83%Alan Jarvie said... Hotel has replied
Stayed 7th September 2012
Used hotel as a base for 2 nights, the bedroom was average and the shower did not work - this was not a problem as there was plenty of hot water so I used the bath instead. As the hotel caters largely for coach parties the presentation of the food was dinner school like otherwise i would have been given it higher score. The staff are friendly and courteous.
Hotel reply...
Many thanks for taking the time to comment on your recent stay with us and i wish you had left a name. This would have allowed me to check the room you were in and hopefully sort the problem that arose. Your comments on our food presentation are acknowledged however i would say that the food and the service are usually the most positive comments we receive from our guests. It is very important that we receive feed back from our guests and i thank you for taking the time to respond. Regards
DORIS TURVEY said... Hotel has replied
Stayed 15th August 2012
the view from the room was obscured by moisture in the double glazing the only other problem was with a cool shower the higher up the showerhead the cooler the shower became so I decided to have a bath and the cold water tap and shower cold water refused to work After getting my bath by use of filling the kettle with cold water 14 times I got dressed and told the receptionist who came up and managed to work all the taps !!!!!
Hotel reply...
Many thanks for taking the time to espond to your recent stay with us. All reviews are extremely importnat to us and i will certainly investigate the points you have highlighted. Guest's reviews assist us in many ways--has the customer enjoyed their experience--what can we do to improve that experience and also highlights areas where we can can emphasis on our training. Again my thanks for posting your review. Regards Bob Walker
Cedric McCallum said... Hotel has replied
Stayed 16th April 2012
Enjoyed our stay good value for money.
Hotel reply...
Many thanks for taking the time to review your recent stay with us. It is very important that we receive feed back from our guests on their stay with us. All comments are acted on as soon as we receive them. I will certainly pass on your marks to the relivant staff concerned.
Mr Jamieson said... Hotel has replied
Stayed 10th April 2012
thoroughly enjoyed our stay. Staff very friendly and service excellent
Hotel reply...
Many thanks for taking the time to review your recent stay with us and i am delighted that everything was to your satuisfaction and i will certainly pass on your positive response to the staff concerned. Again my thanks.
WILLIAM hamilton said... Hotel has replied
Stayed 9th April 2012
My only adverse comment is the lack of a proper shower in room 152.The. Shower provided was hand held and you need to be less than 4 feet tall to use it as the ceiling above the bath was at an angle of about 45 degrees.Also there. Was no shower screen to prevent the water flooding the floor.
Hotel reply...
Many thanks for taking the time to review your recent stay with us and i appreciate your comments and will certainly investigate. This is why reviews by our guests are vitally important to the improvement of the hotel facilities. It assists us it getting it right for you the guest. Again my thanks