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DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort, Cumbernauld

St Andrews Drive, Cumbernauld, G680EW, UK

Guest Reviews

Overall Guest Rating

87%

Donald McCulloch said...

90 %
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70%

Stayed 19th May 2022

Spa was excellent only disappointment was the dinner at night ordered steak pie and it looked like it had been bought from a shop not home made. Breakfast was excellent

S Mckellar said...

100 %
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Stayed 17th April 2022

Both my partner and I were impressed and delighted with our recent stay at this wonderful hotel.

Glen McGowan said...

97 %
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90%

Stayed 2nd April 2022

Great stay from check in to check out! Lovely spa experience great pool used before checking in and after checking out. From room service for lunch to dinner and then breakfast food and service was excellent.

A guest said...

94 %
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80%

Stayed 24th March 2022

Have used westerwood a few times always great value for money Service and facilities are fantastic Good food too Thank you

S Nugent said...

80 %
60%
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80%

Stayed 17th March 2022

Hi first o the staff and food were great just felt hotel bit dated and in need of an update. Also pool area full of children not what i was expecting hoping for quiet spa to have relaxing time.

A guest said...

97 %
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100%

Stayed 11th March 2022

When my friend and I arrived at 230pm, our room was ready which was a bonus. The lady at reception was so lovely and friendly. It’s a lovely touch getting a choc cookie when checking in. They have a fire near the reception which was lovely sitting next to it with a drink. Our room was lovely, we got a twin room. The bed is extremely comfy! We had the dinner, bed and breakfast deal. The service was quick and everyone was so friendly. The food was delicious, it was busy that we couldn’t get our table booked in until 745pm. That give us time to use the leisure facilities. The steam room wasn’t working but the sauna, pool, jacuzzi was and it was great. I did use the heated beds which was fab but definitely think they need new ones as the mosaics keep falling off. Hope they fix them before they get worse. They still worked thou. The changing room and showers is 3 stars rather than a 4 stars Hilton hotel which it’s meant to be. Hope they refurbish that soon. The relaxation room was fantastic, wee added bonus is that they have blankets on the beds now which is a nice touch. We were able to get robes on the fri but on Saturday when we used the leisure facilities again we weren’t allowed robes as it was only for people that were having treatments. Slightly disappointed. The breakfast in the morning was nice, buffet breakfast with loads to choose from, fruit, pastries, yogurts, make ur own pancakes and cooked breakfast. Down side of the cooked breakfast there was no haggis, black pudding or potato scones but I did have bacon, sausage, beans, mushrooms and browns. It’s a great hotel but I would say it’s more 3 star than 4 but the offer we got was a great price. It’s value for money

Colin Spence said...

90 %
70%
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100%

Stayed 5th March 2022

Staff and food amazing. Room needs TLC .

A guest said...

77 %
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80%
50%

Stayed 6th February 2022

The hotel was lovely as we expected being a Hilton hotel the only comment we had as a family would say we were on a package with food breakfast fine plenty to choose.The evening meal didn’t have a very good selection we struggled to find food we liked

A guest said...

87 %
80%
90%
90%

Stayed 6th February 2022

Hotel lovely but very dated and in need of refurbishment. No in spa area therefore you could not shower. Water temperature in both shower and bath in the room was hand hot - not good especially since you could not shower after swimming. Reported to staff who said there was no maintenance on that evening but we didn’t need to move room but if we wanted we could use another room for a shower/bathroom!! We really should have insisted on moving room.

Ann McCabe said...

90 %
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70%

Stayed 24th January 2022

Great value stay. Were upgraded to a king size guest room which was lovely and quiet Lovely clean and disinfected room. Heater in room was off on arrival so it did take some time for room to warm up. Evening meal was very good and staff were attentive, friendly and efficient. Both of us had a great nights sleep. Breakfast was served buffet style and was poor - tepid, dried up food and wet plates. Have to make own tea and coffee from a machine as well as making your own toast and pancakes

JOHN GRAY said...

87 %
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80%
80%

Stayed 4th January 2022

Enjoyed a 2 day break at the hotel.I found the staff very helpful and accommodating. We had our elderly lab with us and the staff were very dog friendly.The room was spacious and clean and we were reassured by the door sticker confirming a deep clean prior to our arrival.Impressed by the covid standards throughout.The meals were very good only downside being that we found the restaurant cool and dark not really adding to any ambiance.Otherwise will be back and would recommend this hotel .

John Mccloy said...

90 %
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90%
90%

Stayed 1st December 2021

Had a lovely break at the Double Tree Westerwood Hotel from the 1st to the 3rd of December. Room great, staff very friendly and professional. The food was really good so I would recommend this hotel definitely. The only down side is the cost of drink, a gin and tonic was £7.20 and my 250 glass of wine was almost £9. Apart from that everything was great and I’ll be back soon.

E Hodge said...

84 %
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80%
70%

Stayed 28th November 2021

Lovely stay in a fantastic room with excellent facilities, menu choices for dinner lacked Beef and restaurant was freezing.

Barbara Harrigan said...

97 %
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100%

Stayed 22nd November 2021

Friendly and well equipped hotel. Pool and Gym facilities excellent and the Spa is a bonus. All staff make you feel very welcome and good choice of food and plentiful. Good base location for exploring.

A guest said...

100 %
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Stayed 18th November 2021

Hotel was 1st class. Staff were all very attentive & polite. Food was excellent. Rooms were of a very high standard. Would thoroughly recommended this hotel.

Christina Dalton said...

100 %
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Stayed 25th October 2021

Staff is very helpful pleasant and friendly

A guest said...

97 %
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100%

Stayed 20th October 2021

Great value overnight stay, we stayed in an executive room that was lovely and spacious. Shower wasn't spotless, a spray of Dettol Mould & Mildew wouldn't have gone amiss but I am very fussy about toilets! Terrific meal at night and couldn't fault breakfast in the morning. Staff were all friendly and very helpful.

Pamela Bowie said...

54 %
70%
70%
20%

Stayed 14th October 2021

I have stayed in many double trees but this one just didn’t seem to be as good. Spa was extremely busy and very limited evening menu in the restaurant.

Emma Rattray said...

84 %
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90%

Stayed 11th October 2021

Stayed for 1 night and was generally impressed with the hotel. We had a spa treatment booked which was great. Room was really big, slightly outdated in terms of decor but was warm and very comfortable. Room also had a fridge which was great to keep some of our liquids cool. Staff were all really friendly and the receptionist was able to change our room with no issue (I had incorrectly booked a twin instead of a double). Dinner was lovely and so was breakfast the following day. Breakfast is all help yourself, even teas and coffees so is lacking slightly in personal service. But that may be due to how things are at the moment in terms of the pandemic.

A guest said...

54 %
60%
60%
40%

Stayed 30th September 2021

staff were friendly, some of the drinks were a bit on the steep side especially for a coffee The pool area was very poor and dated, around the seating area beside the pool looked like it had not been cleaned all year and dirt sprayed up the walls and windows morning breakfast was lovely

Karen Berry said...

100 %
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Stayed 29th September 2021

A very enjoyable stay again. This was our fourth time staying here. Great food and good service. Staf lovely and friendly.

Margaret Halliday said...

87 %
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80%

Stayed 24th September 2021

Hote was very nice. And staff were very nice

James Lang said...

100 %
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Stayed 24th September 2021

Excellent, relaxing, enjoyable trip.

Claire McCord said...

67 %
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60%

Stayed 13th September 2021

Slight mix up with our booking at check in, which was sorted, but took some time. We were charged the full amount despite having a voucher, which was corrected at check out. Pool area was okay, windows needed a good clean as well as the glass doors on the sauna and steam room - just let the area down a bit. Food was okay, didn't think the menu was great. Staff were pleasant and attentive, especially at dinner. Room was nice, spacious and clean. Would go back ier was still available.

Rebecca Geddes said...

84 %
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60%

Stayed 16th September 2021

The stay was fab. Rooms were great, service was great and I need to give a special shout out to Sandra who done my spa treatments, really lovely to speak to but also very much enjoyed my treatments and felt really relaxed. The dinner service was a bit slow but I believe this was due to new starts, I’ve been before and it’s usually quite speedy so I’m sure the newbies will be the same eventually! I’d of preferred a bigger selection on the set menu for the deal as I’m a bit of a fussy eater but apart from that, I enjoyed my stay and looking to rebook for Christmas ?