Riverside Lodge Hotel, Irvine

Stayed 18th September 2021

Entrance is beautiful room we had not so much. Needing alot of tlc. We had bed breakfast and bottle of wine in room deal and when we arrived in our room bottle of wine had been opened ( not by us), reception did change it and apologised. Dinner was lovely but breakfast was 1 of worst I've had in a hotel. tails were lovely but unfortunately weren't served in a tail glass but in a pint glass which for a lady wasn't a nice effect. Overall some work needing done to make hotel up to scratch

Stayed 28th August 2021

Hi stayed at the weekend there. Hotel was gorgeous downstairs. Staff were very attentive and polite and helpful. Our room was a bit dated, clean enough but could do with an upgrade. We were on the second floor. Was surprised when we went for breakfast on the Sunday morning to find there was no eggs left ! Apart from that everything else was lovely

Stayed 11th August 2021

Enjoyed our stay, room was spotless, beds very comfortable, bathroom very dated though. All staff were great, very friendly. Dinner was lovely but breakfast was a let down. On par with a Premier Inn breakfast. Great we could take dogs, however we noticed there were no bins on hotel grounds, meaning if dog did toilet, we had nowhere to put it, so had to take back to our room. We would definitely return

Stayed 15th July 2021

This was my second stay at this Hotel. I went back because my first visit (May 2021) was excellent, lovely Hotel, clean, friendly staff, food is excellent. On the second visit (July 2021) my experience was not so good. The problem we experienced was poor service from staff. We went outside to sit in the garden seating area, the tables were littered with empty glasses - we waited 40 minutes to get someone to come and take our drink order. The table was cleared but not cleaned. Same issue in evening at dinner, waited ages to get drinks and place our order for food. At breakfast we were left waiting 30 minutes until I went to find the Manager. She took our order but when the food arrived, it was not what we ordered. There appeared to be plenty of staff, but not organised at all when it came to looking after guests. I did complain in the morning to the Manager in the restaurant area. I would reitrerate that my first experience was a good one.

Stayed 11th July 2021

Staff very helpful Room was clean and very fortable Will stay there again !!!?

Stayed 28th June 2021

Hotel was lovely and our room was big and plenty of space , we had our dog with us and he stayed in the room also he was aloud in the lounge. The food was OK but the service was poor not enough staff.

Stayed 29th June 2021

entering the hotel the friendly atmosphere was a Felt. Staff were so attentive and friendly. Rooms comfortably decorated with lovely soft towels in the bathroom. food was very tasty with a great menu to choose from. Only one thing they could improve on is having someone in charge of the dining room to give the younger staff some guideance.

Stayed 29th June 2021

Checked in easy, staff were great and food was excellent. Walking into the room was like walking into a sauna, 25 degrees outside and no window left open when it was cleaned. The room was so warm by that point the fan in the wardrobe did nothing but push hot air around, also booked a double room and was given a twin but just pushed the beds together ourselves.

Stayed 29th June 2021

Enjoyable stay as per previous stays. Decent-sized room with sitting area.

Stayed 28th June 2021

The room had not been cleaned properly carpet had small c.umps of short hair one of the plastic tumblers in the bathroom was not wrapped and had stains of toothpaste all down the inside we threw it in the bin when we went for dinner we were forgotten about we waited1 and a half hours for our main course when mine came the meatballs were cold I complained and asked for the manager who apologised but we will not return to this hotel abain

Stayed 27th June 2021

This hotel is certainly 4 star. Beautiful hotel, we had two kingsize beds in our room. Could not fault it at all, lovely food and excellent service. Area for sitting relaxing was very tastefully decorated. Will certainly be back.

Stayed 27th June 2021

Great night again. Plenty helpful staff, recommend 100%, will be back

Stayed 27th June 2021

Excellent deal and service, considering the times we are in.

Stayed 27th June 2021

This is my 2nd visit to this hotel and we were not disappointed! We were welcomed by the receptionist who took us through the current protocols and told us if there was anything else we needed to know during our stay, not to hesitate but come and ask! The hotel is bright, spacious and spotlessly clean. The evening meal was excellent and well presented. Breakfast was very good as well with plenty of choice. The town of Irvine has undergone a bit of a transformation in recent years - the harbour is nice with a few coffee shops and the beach is superb. We will definitely return and have already recommended the hotel to family and friends.

Stayed 23rd June 2021

4th return visit didny disappoint a special thx to Liz the cleaner does a FANTASTIC job always so cheery n chatty a wee gem !! Petra Rachel Catherine always so friendly and welcoming makes it a pleasure to return again and again!! see you soon Riverside

Stayed 24th June 2021

Lovely hotel with beautiful food. Only downside was the attitudes of the bar manager and restaurant manager. Could clearly be heard making comments about guests and shouting at young members of staff who are clearly over worked and under staffed. Could not fault the reception staff or the waiters and waitresses but unfortunately due to the behaviour of the bar and restaurant managers I will not be returning to this hotel or recommending it to others

Stayed 24th June 2021

Stayed here several times and again we received first class service. All members of staff were extremely efficient and friendly

Stayed 20th June 2021

Excellent hotel for the price. Sunday night saver outstanding value.

Stayed 22nd June 2021

We had a very good time good service and good room we will be back.

Stayed 17th June 2021

We had an excellent two nights at the Riverside Lodge Hotel. Staff were very helpful and friendly. Restaurant was excellent with really good food being served and a good choice on the menu. Rooms were very clean and spacious, and the communal bar and lounges were very well decorated. Great stop over for Millport and Bute ferry crossings which were about 45 mins drive from hotel. Enjoyed syaty our thank you.

Stayed 17th June 2021

Great stay

Stayed 14th June 2021

pleasant hotel ,nice restaurant but please remember to book a table every day we wern't told this by reception staff and had a problem with getting a table as they seem to cater more for coach parties and outsiders and not hotel residents even though we booked for dinner bed and breakfast for 3 nights. The staff are very pleasant breakfast cereal could be a bit better offering musili or weetabix.The food was very good evening meals well cooked and tasty. Overall very nice stay would book again.

Stayed 15th June 2021

Hotel made us feel reasonably safe with plenty of cleaning points and staff wearing masks as required. Would have given a higher score for service but a bit ignored on the seconed night at dinner.

Stayed 15th June 2021

Have stayed at this hotel several times and it never disappoints. Were upgraded to a family room which was lovely and certainly helped to keep your steps up as it was at the furthest end of the building. Lovely and quiet. Food in the restaurant was superb and they coped well with ordinary guests and a bus party. They take payment on arrival at the hotel so make sure you pay for drinks and any extra deserts in the restaurant as they don’t seem able to charge to your room just now. We asked if we had anything to sign or pay for as we left restaurant and were told no and then 30 minutes later got a call asking us to come back to the restaurant to pay for deserts so obviously not all staff are aware of procedures. Really good value deal

Stayed 13th June 2021

Had a lovely stay even got moved to a closer room as hubby on sticks and receptionist was lovely and said first rm was bit far lovely room lovely food lovely staff booked again for nov x