The Address, Glasgow

Stayed 23rd March 2024

I have to say what a lovely hotel ideal location and fabulous staff! Thank you for making my birthday fantastic would highly recommend xxxx

Stayed 12th March 2024

Absolutely, awesome sublime couple of nights in The Address. The whole hotel immaculately clean. All the staff were very attentive,customer service was one of the highest I have experienced in the hotel industry. My coeliac dietary needs were met without any problems. Would Absolutely recommend this hotel definitely will use again. The high standard of the staff should be used in many other hotel groups,the standard at The Address is the one to follow.

Stayed 16th March 2024

First time visit to this new hotel. Was very impressed. Decor lovely, bedroom had everything you would need and very comfy beds. Had dinner in restaurant and breakfast next morning, food was excellent and staff were very friendly and helpful. Will definitely be going back again, keep up the good work.

Stayed 16th March 2024

Hotel was lovely. Check in was very slow and became very crowded at reception while waiting. Rooms were lovely and clean however no bottled water in the room. The food in the north bar and grill was outstanding, the steak was brilliant.

Stayed 16th March 2024

Hotel is absolutely fantastic, so clean , the rooms are a great size, beds are so comfy , staff are very friendly and helpful especially Rebecca on reception and Callum on the bar nothing is too much trouble The wellness suite was bliss so relaxing and now don't think a sauna will ever be the same again , the himalayan salt sauna is the way forward Can't comment on breakfast as we were too gover (oops) and didn't face it Highly recommend

Stayed 1st March 2024

From the moment we arrived staff could not have been any more attentive. Room was fresh ,spacious,spotlessly clean .Tv , Iron ,Safe,hairdryer, tea and coffee facilities. Bed was very comfortable as were the pillows ,the quality of the fixtures and fittings was definitely of a good standard .Bathroom was also spacious with a lovely walk in shower ,shower gels and hand wash were also supplied as were numerous fluffy large towels .A full length mirror was also in the hallway of room .Resturant was great seated and served straightaway staff agin were attentive to,our needs , food was of a good quality and taste , the tails were fantastic and the draught beer was also a nice pint . Breakfast was delicious plenty choices for everyone needs a bit tweaking but once this is resolved it will be a fantastic hotel all round 10/10 for me as it’s only been open for 3 months definitely return

Stayed 2nd March 2024

Just back from an overnight stay at new Glasgow Hotel, The Address on Renfield St. For £69 pp on B&B with tail ? for a Saturday night. Good location in the city centre within walking distance from both bus and train stations. I arrived about 12.30 to ask if I could leave my luggage until check-in time. Surprisingly a room was ready, which was great even though the receptionist did say it was a small room. Prior to our stay we decided to upgrade to a Club Room at £15 pp. Which entitles you to have Robes & Slippers / coffee machine / bottled water and box of mini chocolates ? Not sure if these are in every room instead of biscuits but nice touch ? The £15 also gets you use of the wellness suite, which is the same cost pp regardless if you upgrade to the club rooms or not. So its a no brainer to get few extras in room aswell as the facilities use for same price. Our room 306 was quite small but for 1 night was fine. The lighting wasn't great but nice comfy bed and pillows. Bathroom was quite small also with very narrow shelf above sink, so had to use floor for some of our toiletries. No bin in the room just the bathroom, not sure if this was an oversight. There was a few issues like no bottled water in room, which we requested 3 times before It was delivered. TV remote wasn't working and needed replacing. However we never got the decaf tea we requested. During the day the secondary glazing in the rooms seemed to help with any outside noise but was much noisier at night . With the surrounding bars and restaurants. During check-in we booked the wellness suite for 8 am on the Sunday morning. However the female member of staff failed to inform us, we required to fill out a consent form and would be issued with a separate key card to gain entry. Twice we had to walk along to the Breakfast Restaurant in our Robes, first to ask if maybe our room key didn't work until after 8 am . When wellness suite opens but no we had to get a member of reception to come up and let us in. It was only then he informed of the consent form, we should have been made aware of at check-in. Suite is small but lovely clean and modern, got to ourselves at this time,which was good. Breakfast was nice enough, not a massive choice but the usual hot and cold selections. Never saw any menus if you wanted to order anything at a supplement charge. The signature tail ?we got as part of the deal was any tail of choice from the bar list. Which was not limited and should have something for everyone. Some of the signage throughout hotel can be quite confusing or not enough signs in certain locations. The corridor that led through to our room, for some reason the motion sensors did not come on every time. So on more than 1 occasion you were walking in the dark. Overall a few issues but wouldn't deter me from returning again for another visit. All staff were helpful and happy to assist with any queries.Never got any names as staff don't wear badges

Stayed 2nd March 2024

Very disappointed with the cooked breakfast

Stayed 1st March 2024

The hotel was lovely and clean. The room was well decorated and comfortable. The reception staff were really friendly and helpful. The bar area was clean, staff were really attentive. The only negative was breakfast, we arrived and there was no one to advise how it works or where to sit. Once we found a table, we discovered the coffee machine was broken. There was very little food left, no pastries or hot food. The staff weren't overly attentive, not advising customers when fresh food would arrive. Guest were queuing for a while. This was still with one hour before breakfast ended. The whole thing seemed very unorganised.

Stayed 1st March 2024

Rooms and hotel was very nice. Only thing I would say needs improvement is better organisation for breakfast service.

Stayed 29th February 2024

Had a nice overnight stay at the hotel,but were a few issues,lighting very poor in room had to use bathroom mirror most of the time for applying makeup etc,bathroom didn't have a reversible small pull out mirror,which would have helped with makeup etc,there was also no shower cap which I like.Bed was amazing and pillows,slept great but could have done with some wee biscuits to go with tea in the morning, and no water in room....our room was good room but very confusing at first to get to it,and also when wee reached ground floor it's hard to push the door to reception which isn't well displayed ....the room window sills were a mess with birds poo...I was disappointed I couldn't order fried egg,breakfast wasn't warm enough for me but plenty to choose. Staff are lovely and if on a deal would book again.

Stayed 25th February 2024

We arrived on Sunday to a blue star deal which included a glass of prosecco on arrival. We didnt recieve this and it wasnt mentioned. We had booked early check in which no one knew about. Lady on receptions information regarding hotel was poor. I had to ask about wellness spa which was included in our room upgrade. Times it was available was very vague and we ended up having to leave it. No directions given of layout of hotel. A male member of staff had to show us to the lifts. Room floor had clumps of dirt on it. Hotel has potential but I think minor things need looking at. Would not return.

Stayed 9th February 2024

Fantastic stay. Room was beautiful. Spa was amazing. Staff so nice and helpful. I would definitely recommend and will be back.

Stayed 17th January 2024

The experience I had here during my stay was exceptionally great, the staff were friendly and helpful, great amenities in house, breakfast was excellent with plenty of choice, room was spacious and comfortable, in a great location central to everything

Stayed 4th January 2024

Stayed here at the end of December, last minute deal. Fantastic location, right in the middle of everything you would need. Hotel is spotless, lovely rooms and the staff are all fantastic! Food was great, breakfast would have liked a bit more variety for the hot buffet. Would defo recommend and will be returning.

Stayed 18th December 2023

Hotel was amazing the staff were all so friendly & professional especially Rebecca on the front desk she helped us plan our days came up with loads of ideas of what to do even helped us book train tickets for a day out. The hotel has just been refurbished & everything is brand new. We were the first to stay in our room & the first to sleep in the bed. The bed mattress was amazing. Breakfast was lovely. Location very good. Well done to all the staff that made us feel so welcome they really work hard.

Stayed 1st December 2023

Due to the hotel being under new ownership and having been closed the review score will show as n/a. Once guests have been welcomed back to the hotel , we will welcome their reviews and this will be updated on our site.