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New Lanark Mill Hotel, New Lanark

Mill 1, New Lanark, ML119DB, UK

Guest Reviews

Overall Guest Rating

91%

Joan MacDonald said...

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Stayed 18th November 2012

Excellent hotel in a wonderful location. Spa worth a visit as is the visitor centre which offers 25% discount to hotel guests.

Nadine Rinaldi said...

97 %
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Stayed 16th November 2012

Beautiful hotel in beautiful surroundings. The staff were all very friendly and helpful and the food was A+. This was our second stay in the hotel and would definately go back again!

gerry mccanny said... Hotel has replied

64 %
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Stayed 12th November 2012

Unfortunately let down by poor management and lack of foresight.Got a note under room door at 9.00pm to move car from carpark before 9.30am next day. alternate parking not big enough! no signage. I have a back injury and being forced to park so far away then walk to hotel and then back when checking out spoiled the whole break.

Hotel reply...

Thank you for your comments. I apologise for any inconvenince caused due to the main speed bump needing repaired. The site maintenance staff of New Lanark Visitor Centre made a decision very late on Tuesday night to carry out this repair on Wednesday morning. Unfortunately this was beyond my control. I am sorry for the late notice informing you about this, I did apologise in my letter to you at the time for the very short notice and stated that if any assistance was required my staff would be on hand to help. We do have wheelchairs available and we could have helped you. I'm sorry if this ruined your weekend. Unfortuantely you have not left your name on your review so I am unable to contact you. I will make efforts to get your contact details however as I feel it is important to talk to you. Kind regards, John Stirrat

Henry Melrose said...

100 %
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Stayed 11th November 2012

Very enjoyable 2-day stay.Everything and everyone were first class,hope to get back after New Year for another break.

isobel mcgowan hunter said...

97 %
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Stayed 11th November 2012

food and service excellent

Colin McKean said...

87 %
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80%

Stayed 7th November 2012

A very relaxing stay in this fine hotel. Great food, staff, leisure club and location. Addition of Wi-Fi would be appreciated as no mobile data reception here.

Stewart Mackie said...

100 %
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Stayed 4th November 2012

We had a fantastic stay, excellent food and service and we hope to stay again in the near future.

june ferns said...

90 %
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Stayed 2nd November 2012

stayed for two night DBB it was a lovely weekend staff very helpful nothing was a bother, would have liked a change to the menu each night though but would go again

Mrs Cunnion said...

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Stayed 2nd November 2012

we were a party of eight and we all had a fantastic time. Hotel staff were brilliant very friendly and helpful nothing too much trouble for them. Would recommend this hotel very highly.

Steven Halbert said...

94 %
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Stayed 30th October 2012

Great hotel, lovely staff and really enjoyed my stay

MARIE BULL said...

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Stayed 26th October 2012

We spent one night at the hotel and loved every minute of it. The view from our room was breathtaking and the room itself was well presented and very comfortable. The standard of care was set by Heidi at reception smiling and helpful and I am pleased to say that this continued throughout our stay with an excellent standard of care. We had dinner and breakfast and the food was to a high standard and service excellent. We thoroughly enjoyed the World Heritage site finding it good value and very interesting. Also the walk along the Falls of Clyde was beautiful with the autumn colours. A thoroughly enjoyable break.

Andrew Burns said...

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Stayed 19th October 2012

Fantastic facilities - thanks.

Danny Thomson said...

100 %
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Stayed 16th October 2012

Fantastic hotel with friendly staff and great food

B Harley said...

94 %
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Stayed 16th October 2012

Just to say that we were delighted with our 2 night stay with you (16-17 October 2012). Compliments indeed for everything. The service by all staff was excellent, smiling, pleasant, enquiring. Pleasant pool service was also excellent, clean shower areas etc. The only downside was the weather but it did not stop us from getting out to take in the history of the place and again all well organised with helpful staff, had a lovely chat with the lady in the shop (of similar age to us) with whom we could relate certain things of the past. Indeed the history of New Lanark is wonderful with a really lovely story to tell and certainly could recommend visiting New Lanark to our family and friends. Sandrene and Brian Harley

Gillian Lynn said...

90 %
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Stayed 15th October 2012

Excellent

Martha McLaren said...

94 %
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Stayed 14th October 2012

Had a very enjoyable stay at this Hotel. couldn't fault it, location, accomodation and food excellent. Thank you

James Reid said...

100 %
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Stayed 14th October 2012

Have tried for some considerable time to be able to book into New Lanark Mill Hotel. Having just stayed there for 2 nights found it quite exceptional. Reception, standard of room, the views, dedication and genuine friendliness of all the staff absolutely first class. Quality and presentation of all meals best yet. Fitness centre also first class. Would and already have recommended your hotel to others and happy to do so again. Thank you for a very pleasand and relaxing few days.

Breda Fernie said...

97 %
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Stayed 14th October 2012

Lovely hotel,staff and setting. All four of us really enjoyed our stay and will not hesitate to recommend you to our friends.

A Smith said...

80 %
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70%

Stayed 14th October 2012

A well run, comfortable and friendly Hotel. The staff we found to be helpful and any enquiries dealt competently. As Evelyn has mobility problems the allocated room,number 26, was ideal for our purposes.

William Garrett said...

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Stayed 14th October 2012

As always an excellent weekend in a classy hotel

Margaret Templeton said...

94 %
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Stayed 4th October 2012

All staff very attentive and rooms spotless. Very pleased with everything.

john sinclair said...

87 %
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Stayed 30th September 2012

We had a lovely stay at the hotel. The leisure facilities were very good. The staff were very helpful and pleasant. Food good - a lovely Scottish breakfast in the morning. We will definately be back.

FRANCIS REID said...

90 %
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Stayed 25th September 2012

great hotel enjoyed stay great food and acommodation can't wait to go back

David Cobb said...

80 %
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Stayed 25th September 2012

Very comfortable stay. Staff very friendly and efficient.

marc summers said...

64 %
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Stayed 16th September 2012

Overall a nice stay but marred by a few of the following observations. Poor bar area, looked more like a canteen Poor choice and quality of wines at meal Waiters comments when seating us at table. "You're on the special offer"........announced to all around us, made us feel a bit uncomfortable. . Noisy wedding with excessive bass boom noise which could be heard in bedrooms.