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New Lanark Mill Hotel, New Lanark

Mill 1, New Lanark, ML119DB, UK

Guest Reviews

Overall Guest Rating

91%

Maryann Hope said...

67 %
80%
50%
70%

Stayed 31st March 2013

Absolutely loved the hotel

Matthew Murray said...

90 %
100%
90%
80%

Stayed 31st March 2013

Stayed overnight on 31st March. Was surprised to have been upgraded to a suite. Beautiful big room. Staff all very attentive . Ate in the bar at lunch time and in the dining room at night . Food was great. Will be back.......

Stuart West said...

87 %
70%
90%
100%

Stayed 30th March 2013

Lovely Hotel in a great setting with fantastic food. Worthy of more than its 3 star rating

H Liddle said...

87 %
80%
80%
100%

Stayed 30th March 2013

A very enjoyable weekend the only down side was the difficulty getting parked at the hotel . On procedures in place for guest at the hotel .

Julie H McKechnie said...

100 %
100%
100%
100%

Stayed 29th March 2013

The staff were friendly, helpful & approachable.

Debra Potts said...

94 %
100%
80%
100%

Stayed 29th March 2013

Our only criticism would be that some of the staff were not as friendly as we would have expected, although the restaurant staff were very pleasant.

A Rendall said... Hotel has replied

100 %
100%
100%
100%

Stayed 24th March 2013

Room lovely, staff excellent, food superb. Everything was excellent until we contracted food poisoning after we ate in The Pantry. We will be back.

Hotel reply...

Thank you for your comments and I am delighted to read that you will be coming back to our hotel. It is always a pleasure to receive such positive feedback and that you enjoyed all aspects of our hotel. I am sorry to read that you became unwell following a visit to the Mill Pantry within the New Lanark Visitor Centre. I have contacted the catering manager of the Pantry and she has informed me that a full investigation has been carried out. As the Pantry is not operated by New Lanark Mill Hotel I am unable to comment on the outcome of the investigation but I am aware that the Manager has already been in touch with you and I am confident a satisfactory conclusion has been achieved following the investigation. In the meantime, thank you for taking the time to write a review and I look forward to welcoming you back to New Lanark Mill Hotel in the very near future. Kind regards, John Stirrat General Manager

findlay henderson said...

100 %
100%
100%
100%

Stayed 23rd March 2013

had a very good weekend at hotel ,staff very helpfull ,room exellent food very good nice hotel to stay in for going a walk along the clyde and see how life was like in robert owens time.

I Mcindewar said...

94 %
80%
100%
100%

Stayed 20th March 2013

Finest food I have ever had. Staffs attentiveness second to none

Donald Ferguson said...

80 %
80%
100%
60%

Stayed 15th March 2013

Great service and very comfortable bedrooms....we were just a bit hot in the night (it was cold outside and the heating was on overnight, I think) which is why I didn't give a ten.

Arlene McCormack said...

87 %
80%
80%
100%

Stayed 10th March 2013

Lovely hotel, food good, room spacious and friendly staff.

Laura Smith said...

94 %
80%
100%
100%

Stayed 8th March 2013

Very pleased with our stay, all the staff were very helpful and pleasant. The food was excellent. Would recommend it.

MARIA MELVILLE said...

94 %
80%
100%
100%

Stayed 8th March 2013

Had a great weekend, all the staff went out there way to be helpful, nothing was too much trouble,the food was excellent.

Anne Walker said...

94 %
100%
90%
90%

Stayed 8th March 2013

Had a wonderful weekend at New Lanark Mill. Rooms, food and staff were all excellent and the ambience of the whole hotel was tasteful and peaceful. Enjoyed the leisure facilities as well. Will definitely by back.

George Higgins said...

97 %
90%
100%
100%

Stayed 26th February 2013

Matress on bed could do with being replaced

Stephen Lennox said...

84 %
100%
80%
70%

Stayed 24th February 2013

Stayed for two nights DBB. Excellent hospitality and bedroom was a fantastic family room with plenty of space for two under 4's running about! Breakfast & lunch/bar food were great, evening dinner was good but not to our taste - kids menu came with hand-cut chips like the adult menu but I don't know many young kids that like to eat the chips with the skin on! That said, overall it was a great short break with equally great bar prices and would highly recommend a stay here!!

Christopher Cox said...

84 %
80%
80%
90%

Stayed 24th February 2013

Good location, food very good

James McAndrew said...

94 %
80%
100%
100%

Stayed 22nd February 2013

weekend break deal. I cannot fault this place, its location facilities, staff are fantastic. the rooms are modern clean and spacious. all of the restaurant staff are so genuinely helpful and professional. special mention to Sheila Simpson so friendly and welcoming.the standard of food is fantastic and reasonable. the pool sauna and steam room were great. reception staff very helpful. free WiFi in public areas could do with being extended all over hotel. can't fault it. we will hopefully be back soon.

S Sinclair said...

90 %
90%
90%
90%

Stayed 22nd February 2013

gret time

Mrs Scott said...

80 %
80%
90%
70%

Stayed 21st February 2013

We had a delightful stay in a well appointed hotel, with attentive staff, in a fascinating location. Our only gripe was that no packaged butter was available at breakfast and butter was brought only when requested.

Joan Forrester said...

94 %
80%
100%
100%

Stayed 17th February 2013

Got 4 star treatment and food. Can't believe New Lanark Mill Hotel is only 3 star. My friends and I had a lovely overnight stay. Food, service, pool/spa and situation particularly good.

Lynda Grant said...

97 %
90%
100%
100%

Stayed 10th February 2013

We stayed for 4 nights at the February school break week, 2 adults and 2 kids. Great hotel, lovely setting and well maintained. Rooms very spacious and all facilities and amenities suitable for all age groups. The only niggle was that children were limited to a specific time and this was on a school break week, neverless we all used the facilities everyday and enjoyed ourselves. Would definately go back, probably in the summer to see the site in all it's spleandor and the local wildlife it's also famous for.

Robert Young said...

94 %
90%
90%
100%

Stayed 10th February 2013

we had avery enjoyable stay at the hotel. The meals were of exceptional quality and the rooms were comfortable and very clean. The sw imming pool and gym were clean and good quality. Excellent.

Mrs Currie said...

100 %
100%
100%
100%

Stayed 1st February 2013

first class hotel, lovely bedrooms friendly helpful staff and good food a lovely weekends stay

A Lightbody said...

87 %
100%
80%
80%

Stayed 1st February 2013

The New Lanark Mill Hotel was a lovely well set weekend retreat. The woodland walks up to the fall were quite breath taking. We would recommend it.