New Lanark Mill Hotel, New Lanark

Stayed 12th October 2023

Excellent hotel Food was good in restaurant Staff were friendly towards customers Hotel was spotless will be back

Stayed 8th October 2023

Beautiful hotel rooms spacious and comfortable and clean booking said 2 course evening meal wanted main and sweet only to be told it was starter and main course did not state that in booking bit of a disappointment.The meal was very disappointing husband had chicken which was overcooked my steak pie was tasteless but must say entirely different at breakfast was great

Stayed 8th October 2023

The hotel is a lovely place to stay and the surroundings are just beautiful. The staff are so friendly, polite and helpful, a credit to the hotel, and the food is delicious

Stayed 7th October 2023

Fantastic stay we will definitely be back

Stayed 6th October 2023

Hotel is really lovely, room great. Food on the first night was really good but went down hill after that. Breakfast not great and meal on the second night was awful.

Stayed 2nd October 2023

We've stayed here so many times at its always just perfect. We got to.check in early as our room 16 was ready. Room is great. Plenty of white fluffy towels. Bedding is white and comfy. Theres also lots of tea,coffee,hot chocolate and biscuits. Staff are second to none. Food is delicious. We're back in November and then January and March. Also want to say a thank you who always help us if needed. John Stirrat,Paige on reception, Isabel on breakfast and lunch,Chelsea,Kirsten,Jessica and Emily at the restaurant. Diane,Derdrie,Lisa,Scott,Elaine and Siobhan on housekeeping. Vicky,Megan and Rebecca at the spa .

Stayed 5th October 2023

What a wonderful break - one of the best. Hotel comfortable (very_ Staff friendly and helpful. Food very good. Planning a return.

Stayed 4th October 2023

Stayed in a suite room which was beautiful, lovely hotel and visitors centre was really good also. Food wonderful, staff very friendly and polite. Would highly recommend this hotel and hope to stay again in the future.

Stayed 3rd October 2023

Fantastic stay. Beautiful hotel in a stunning location. Outstanding staff from reception, dining, bar, housekeeping so friendly and helpful. Highly recommended a break at this hotel. I met a couple who travel across from Edinburgh every 6 weeks to spend time there. The leisure facilities are lovely as was the staff in there as well.

Stayed 1st October 2023

Lovely hotel with really nice staff . Comfortable rooms with amazing views. Excellent choice of food for both dinner and breakfast service first class.

Stayed 1st October 2023

Beautiful hotel lovely staff

Stayed 1st October 2023

This is a lovely hotel to stay at. The staff are friendly. The good is great. Value for money is excellent. Been before but will still go back. Plenty to see and do.

Stayed 1st October 2023

Loved our stay, with friends, at New Lanark. Relaxed and very friendly ambiance on a stunning site. Very comfortable rooms overlooking the river. Dinner and breakfast were both great and restaurant and bar staff were lovely. Great value for money too. Look forward to visiting again.

Stayed 30th September 2023

Wonderful hotel, staff and food, no complaints. Enjoyed our stay, booked again for November,

Stayed 24th September 2023

Nice hotel. Food was lovely. Only problem was restaurant seemed short staffed. We finished starter and had to ask for my son starter as it didn’t arrive. Breakfast- we arrived and the buffet was needing restocked, this didn’t happen for about 40mins. We waited almost an hour for our cooked breakfast. No towels in swimming pool when we arrived and no staff to provide these. Had to go to room to get towels. The floor round the Jacuzzi was dirty, think someone must have been in with muddy shoes.

Stayed 9th September 2023

Very relaxing stay , with my wife, the staff were friendly and helpful all throughout our stay , great food and clean tidy rooms, pool facilities excellent, great atmosphere, chilled out weekend ? will be back

Stayed 9th September 2023

Very relaxing stay , with my wife, the staff were friendly and helpful all throughout our stay , great food and clean tidy rooms, pool facilities excellent, great atmosphere, chilled out weekend ? will be back

Stayed 12th August 2023

The hotel is nice however, the staff are miserable and the service is poor. I felt from start to finish that my husband an I were an inconvenience from check in to check out the next day. We were left sitting whilst 4 other tables were served before us for breakfast, no apology given. I've left feeling very disappointed and would definitely not recommend this hotel to friends or family.

Stayed 14th May 2023

Review of stay on 30 July 2023 Very disappointing DBB break, will not be back again. We have had many stays here, always with excellent food and service, see my 5 star Tripadvisor review from 26 April 2017. This visit was extremely disappointing, and I spoke to head receptionist and emailed manager before checkout, was told he would contact me. I have held my review for a week and there has been no response.My email is below. “Dear Mr Stirrat We have stayed here for many years, looking forward to our meals in particular. This latest experience has been totally disappointing. Notes attached. I look forward to your comments. Meals at New Lanark: Dinner: Smoked Haddock Gratin extremely salty, too much mash, and lack of fresh seasonal vegetables; Melon starter - some fruits very hard; Items unavailable on menu: Burgers and some other items. Breakfast: Items unavailable: Salmon; Sauce for eggs Benedict and Florentine; Waffles; Vegetarian sausage; No jams available (waiter said would check basement); Juice glasses dirty; Cereal bowls removed as dirty; Toasters not working properly; Full Scottish had three tiny dry mushrooms, very small portion of haggis; Other customers received fried eggs instead of ordered poached eggs Waitress when we complained said you are transitioning with chefs! Reported to head receptionist, unable to deal with in absence of manager.” Sad that the hotel standards have fallen so much. The receptionist did process a £30 refund on departure, covered the £22.50 paid for a bottle of wine from the very poor wine list (4 white, 2 rose and 4 red). Felt particularly sorry for breakfast waitress, reciting the litany of what was not available to each arriving table. Really no excuse for so many failures. UPDATE: After 2 weeks and a formal complaint via Myhotelbreaks I have received an email from Mr Stirrat, with profuse apologies, but no real explanation except supplier and staff issues. Unfortunately too little, too late. We will not be back. Thanks to Myhotelbreaks for their assistance, will certainly continue to se their services

Stayed 30th July 2023

Lovely hotel and lovely staff, food was excellent. Will certainly be back.

Stayed 29th July 2023

We had a wonderful time at New Lanark mill Hotel. Everything was fantastic,& we will definitely be back

Stayed 22nd July 2023

Had a lovely stay in the Harmony Suite. Had a lovely meal in the restaurant. Breakfast was a let down. Were told the chef failed to turn up and somebody else was cooking breakfast. Very disappointing as the sausages were not cooked and were practically raw and everything else was cold. The 3 I have given for food is with regard to the breakfast.

Stayed 17th July 2023

Perfect setting all lovely and clean. Excellent pool sauna etc. Evening meal was delicious as was breakfast. Everyone friendly and keen to be of assistance at any time. Walks were well sign posted and really lovely. Will certainly be back

Stayed 14th July 2023

Brilliant stay pool was amazing as was the food, we stayed on a dbb stay two courses fabulous

Stayed 14th July 2023

Brilliant stay. Great food. Lovely room with amazing views. Nice pool. Friendly, helpful staff. We'll definitely be back!