New Lanark Mill Hotel, New Lanark

Stayed 27th July 2019

Fantastic hotel, rooms were lovely, food was delicious, the staff were so helpful, everything was very clean. Such a tranquil place a treasure, views were stunning will definitely be back.

Stayed 23rd July 2019

One of the best breaks I have ever had. Certainly value for money. The hotel was excellent, our room was lovely and a good size. Plenty of storage space. The meals were excellent and all staff were friendly and helpful. Our deal included a visit to the mill and we found this very interesting. And of course the ice cream which has won many awards had to be tried.

Stayed 22nd July 2019

The hotel was excellent both the rooms food and staff could not have been better one of the best breaks we have been on.

Stayed 21st July 2019

The hotel was lovely the food was great and the staff were very friendly we really enjoyed our stay.

Stayed 7th July 2019

Very good value and excellent food, particularly the evening dinners. Every member of staff we encountered was very friendly, courteous and helpful. Rooms and public areas easily accessible for a wheelchair user. This was our 4th visit and we will definitely be returning! (We actually stayed for another 2 nights).

Stayed 18th July 2019

Very pleasantly surprised by quality of hotel. Very bright, clean. Hotel staff courteous and local. The food in the restaurant was excellent. Only downside was slight hiccup with bubbly and strawberries but satisfactorily resolved. Would highly recommend. Forgot swimming costume for use of leisure centre and pool. Next time!

Stayed 18th July 2019

Excellent service, and very helpful staff.

Stayed 13th July 2019

Rooms have been recently refurbished and they are excellent. Really comfortable and beautifull place.

Stayed 8th July 2019

Lovely hotel very clean and tidy. Heritage tour was well worth it.

Stayed 30th June 2019

On the whole I was very satisfied with the experience. Being adjacent to the visitor attractions of the New Lanark site and the nature reserve was a great bonus. There were however a few matters that could be improved. The room was very warm. I like it warm, but it was rather too warm, and trying to adjust the temperature seemed to have little effect. There was a warning that the towel rail could be very hot. I took note of that and was careful, but a brief accidental touch left me with a red mark for several days. A small child taking hold of it could be more badly hurt. When it can get that hot a warning notice is not enough. The food was good, but more variation of the menu would have been nice. OK for a short stay, but would get monotonous if I were to stay longer. The lounge and bar areas were very nice, and the lounge got both the morning and afternoon sun which I liked. The staff were very helpful and pleasant.

Stayed 2nd July 2019

Absolutely fabulous setting, wonderful accommodation, great leisure facilities and very enjoyable food. The history of the mills, school and Institute was extremely interesting, very well worth a visit.

Stayed 30th June 2019

Excellent staff and service , lovely spacious room, beautiful view over the Clyde. Food very well presented and great quality Wonderful heritage site. Would definItely return

Stayed 30th June 2019

I would score this hotel a 10 everything was fantastic would highly recommend no bad points at all

Stayed 24th June 2019

Lovely hotel. 2nd time staying and will definitely be back. Meals lovely. Room so spacious and clean. Fab facilities,used the pool 3 times! Staff lovely too.

Stayed 25th June 2019

I recently visited New Lanark Mill Hotel, for a few nights away to relax and restore from my busy life style. The reception staff gave a fantastic first impression, with a welcoming atmosphere. I was surprised with the bedroom, it was more than I was expecting. The rooms where very hot, but the hotel provided fans in the rooms. One of m highlights was the view from the room and being able to sit on the window ledge looking out for hours on end. The bar staff on the Tuesday evening and Wednesday morning where two young females, who where very welcoming and went out there way to make conversation. I was really impressed with the staff overall, when being served meals they had a professional and positive manor. Especially the young staff members. There was one member of staff that didn't have this manor, this was shown when serving and when speaking to other staff. One morning she was serving me a pot of tea when putting down the Jug of milk on the table it appeared as she put it down more forcefully so milk went over the table. This was not cleaned up after. Also this member of staff was sent up to help me with my door card as it wasn't working properly and I couldn't leave as the door was open and wouldn't shut, when she arrived to help she did not look happy that she was having to deal with it, at all. After observing this member of staff it appeared over the two days on my visit that this member of staff didn't enjoy her job, this was shown through her actions and attitude. I struggled to get this member of staffs name as she appeared to be the only person not to have a name badge on. I later learned that her name was Issy, while talking to another guest in the hotel that shared the same view on this staff member. The meals were fantastic the staff where really accommodating and the food was a really good standard. Within the two days in the hotel I had pre-booked my Spa treatment that were so relaxing. The Pool facilities where great I enjoyed the bubble pool and the sauna. I also visited the new Lanark centre which was interesting to learn the history off the site of new Lanark. I loved the various different walks around the site especially the walk to the waterfall, it was natural beauty. Overall the trip was exactly what I was look for! I left feeling restored and ready to return to my busy lifestyle. I have been on the New Lanark website, already considering when I will return for another two nights away.

Stayed 17th June 2019

Lovely Hotel / Room - Delicious Food - Great Value for Money - Would go back again. - Lots to see and do in the Heritage Village.

Stayed 14th June 2019

Excellent weekend break, staff are first class. Food is very good and rooms are very clean.

Stayed 13th June 2019

Always a lovely time at this hotel.enjoyed a walk along the Falls.worth doing it. The Meal was very good although too full so skipped the Desert . Breakfast is very welcome after an enjoyable break

Stayed 11th June 2019

Had a great night here. Lovely staff throughout, very clean, food brilliant, excellent leisure facilities

Stayed 27th May 2019

Excellent two day break. The accommodation was very good and clean, staff were peasant and helpful. Overall our package was considered good value as it included evening dinner and free entry to the nearby attractions at the mill. Well located for walks along the falls of clyde waterway.

Stayed 22nd May 2019

We had great time at hotel.staff friendly and caring.looked after in all departments.cameron inrestaurant friendly and helpful and attentive asking at times was we needing anything .the only thing I found was a lot of light coming into room.would be better longer curtains or blind.

Stayed 13th May 2019

Great hotel, lovely walks, food excellent and staff very friendly. Hotel room very spacious. Interesting museum about the mill.

Stayed 22nd May 2019

first class hotel. staf attentive and curtious. excellent evening meal lots of choose. breakfast had everything you need

Stayed 19th May 2019

Extremely clean hotel, staff friendly. However, had booked extra romance package (for wedding anniversary) this wasn’t provided although on check-out it was charged on the bill. We were informed it was due to not being provided with the correct coloured paperwork on arrival and we should have made staff aware of this? This had been booked as a surprise from one of us to the other, and as a guest it is not for us to know the colours of check-in paperwork. The charge was removed from the account however it was upsetting that this was missing from a special break.

Stayed 7th May 2019

Lovely relaxing stay. Helpful, friendly staff. Delicious food. Enjoyable treatments in the spa, making for a very restful couple of days