New Lanark Mill Hotel, New Lanark

Stayed 18th December 2019

Nice rooms and food was lovely would stay here again...

Stayed 10th December 2019

This was our forth visit to New Lanark and sad to say we found that standards had dropped. We were booked into a disabled room and asked to be moved as it did not have a bath. This was arranged. Whilst unpacking we found a paid of tights and pants in our room, clearly the room had not been checked. At breakfast my husbands cooked breakfast arrived BEFORE he had finished his porridge.My husband queried the price of two drinks he had purchased in the bar only to be told that the prices printed on the bar drinks menu were incorrect. The piped 'music' was absolutely dreadful. What should have been jolly Christmas songs were droned out on a continuous recording and truly dreadful. That desperately need looking at or just don't bother! I doubt now whether we shall return which is a shame after so many years visiting. according to the young barman.

Stayed 10th December 2019

Great value for money stay. Staff were friendly, facilities and services were great and we enjoyed the pool. Although I had asked for a river view room and we were given a village view, it did not spoil our stay. Room was spacious and clean. Several lightbulbs did not work (2 in bedroom, 1 in bathroom), sink in bathroom didn't drain too well, fitted sheets not deep enough for mattress so kept coming off during the night - need a bit more attention to detail? Options for dinner were generous, but unfortunately chef did not seem to follow the description too closely: no dressing on salad, cullen skink had anything but fish in it (compensated by glass of bubbly when we mentioned it). Starters generally a bit disappointing, main courses excellent. We recommend the salmon roulade, very good! Wine was reasonably priced. On checkout we found that someone had added two drinks to our room, but no problem getting those removed from total bill. We would happily return to this hotel.

Stayed 10th December 2019

My husband and I really enjoyed our time at New Lanark Mill Hotel . What a lovely location . Our room looked into the River Clyde which was quite spectacular. We enjoyed visiting the Mill too and learning the history . Staff were all so pleasant and helpful . Special mention to Blair who was so engaging and friendly in the dining room . We enjoyed our breakfasts and our evening meals in the restaurant.

Stayed 10th December 2019

We return every year and love our stays.Quality & service spot on.Nothing to complain about.

Stayed 9th December 2019

It was a lovely treat pre Christmas ,the best ever place to relax.a little shopping in the store before .The Mill was decorated to perfection .got two baubles for our tree with pictures of the Mill inside made by children from local school. The Food was excellent.recommend the tails Booked to go back end of January to the Waterhouse for first time

Stayed 8th December 2019

Excellent

Stayed 26th November 2019

Actually stayed 2 nights . Kyle on reception was exceptionally pleasant .We had a lovely visit , room was very comfortable with views of the river which was in full flow . New Lanark is without a doubt a magical place and you can almost step back in time. Food good and pleasant staff.

Stayed 24th November 2019

The rooms were huge and very comfortable. The food in the restaurant was very good with excellent variety and portion sizes. Coped very well with 2 of our party requiring gluten free food. Pleasant leisure club which was not busy when we visited.

Stayed 24th November 2019

Have stayed a few times and love it however this time unfortunately there was a lot of traffic noise outside the window with deliveries coming and going but other than having a disturbed sleep the food and facilities where great as usual!

Stayed 20th November 2019

Great short stay and excellent value.

Stayed 19th November 2019

very pleased with all aspecys of our stay.room,food facilities all first class,staff cheerful-a very good break.will visit again

Stayed 18th November 2019

All the reviews we have read about this Hotel are true. From the moment we entered Reception all the staff were very friendly and nothing was too much trouble. Our room on the top floor overlooked the river and was very comfortable. Plenty of choice of tea and coffee and lots of milk. Bathroom was very warm with a heated towel rail which was on constantly. We also enjoyed the excellent Leisure facilities. There were plenty of choice of courses at dinner and our only complaint was that the vegetables were too underdone for our taste. We strongly advise everyone to do the tour of the site. Our deal included this in the price,but there is a very interesting history to the whole area. A very relaxing and most enjoyable break. Definitely recommend this Hotel

Stayed 18th November 2019

Just back from 4 nights here. Room was spacious, food was marvellous and leisure facilities great. We got free entry to attractions as on a heritage break and they were very good. On the down side the bathroom door was badly needing oiled and despite mentioning this to reception every day was only fixed on day four. It was so noisy not only were we disturbed so were guests next door. Three nights disturbed sleep took the "shine" off what was an otherwise great break.

Stayed 17th November 2019

Lovely hotel view from the room was amazing and so relaxing, staff were very welcoming and attentive, especially Stephen, who made some great tails, which my wife very much enjoyed. Dinner was really nice and choice on menu was varied. Would not hesitate to reccommend this hotel to anyone

Stayed 10th November 2019

Great place we both luv it

Stayed 15th November 2019

The kitchen needs a little help serving hot food. Always, at best, lukewarm.

Stayed 13th November 2019

This is a great hotel. Rooms beautifully clean. Food first rate. Staff are very helpful and friendly. This was my 5th visit and it won't be my last.

Stayed 13th November 2019

Nice room but heating not working disappointed they did not inform us of this There was a couple of fan heaters in the room trying to keep it warm which made the room noisy when trying to sleep

Stayed 11th November 2019

What a fantastic break we have just had here! We were 3 adults staying 2 nights DBB in a huge, spotlessly clean room with a fantastic shower and very comfortable beds. Everything was perfect. The food was really excellent as were the staff! Beautiful walk along to the waterfalls just topped it off. I will definitely be back and would highly recommend it to anyone.

Stayed 11th November 2019

Fantastic stay !!! Staff lovely, food lovely, room lovely . My only complaint is no hot spa facility, but otherwise Fantastic and will definitely be back asap

Stayed 12th November 2019

Another lovely break at this hotel, we have taken several over the last few years, clean and tidy with friendly staff, food is excellent and well presented. I did note however that when the wine list is presented we were informed that some reds were sold out /not available ( this year and Sept last year) it appears that the "cheaper" bottles are most effected , i do hope its just my bad luck and not some other reason -but with over a year apart in our visit i would have thought stock control and management would have addressed the problem. just a niggle in an otherwise good experience.

Stayed 10th November 2019

Fabulous stay lovely food great deal

Stayed 10th November 2019

NICE HOTEL, NICE STAFF, NICE BEDROOM, EASY PARKING. MEALS WERE LOVELY. SPA BIT DISAPPOINTING THIS TIME. POOL WAS COLD AND THE HOT TUB WAS ALSO COLD, WHICH IS SO UNUSUAL AS HOT TUBS ARE NORMALLY VERY WARM. HAD A VERY NICE TIME THOUGH.

Stayed 8th November 2019

A wee gem, stayed here on Friday night, brilliant hotel, from check in to check out, staff very friendly, great room with the best view I've ever had, food was excellent, added bonus of heritage centre and shop. whats not to like. excellent, will def be back.