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Tinto Hotel, Biggar

Biggar Road, Biggar, ML126FT, UK

Guest Reviews

Overall Guest Rating

90%

David Winning said... Hotel has replied

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Stayed 16th April 2016

Great night at tribute meals was good breakfast was excellent only issue was trying to regulate the shower.

Hotel reply...

Thank you for the nice review, we are working on this issue. We are happy to hear you enjoyed your stay and do hope to see you again soon. All the est from the Tinto team.

A guest said... Hotel has replied

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Stayed 16th April 2016

dark bedroom furniture - very dusty! Water pressure not good for showers - very poor Entertainment - Tribute Act Diana Ross & Motown Sound - Excellent :)

Hotel reply...

Thank you for taking the time to post a review. We are pleased you enjoyed the tribute night. We will look into the issues and work on improving in these areas. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 19th March 2016

Fantastic tribute night, evening meal was very nice, plenty of choice, Rod Stewart played his heart and soul out - doing a little tribute to David Bowie and Bryan Ferry, then a fantastic set of Rod Stewart's. Very good atmosphere and everyone seemed to enjoy. Room was very nice and clean. Plenty of choice at breakfast. Perfect.

Hotel reply...

Dear Shirley Thwaites Thank you for the wonderful review, I will pass your comments onto Bob Wyper (Rod Stewart) and the chef's. We sincerely hope to see you again, if there is anything we can do for you for your next visit please do not hesitate to contact us. All the best from the Tinto team. sales@tintohouse.com (Elaine)

Fiona Somerville said... Hotel has replied

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Stayed 30th January 2016

Great night in the Tinto Hotel at the tribute night. Really good food and a lovely individually cooked breakfast. Comfortable room, although a little dated, especially the bathroom, but clean and warm with lovely views. Nice friendly staff andvdrinks were reasonably priced. Would stay again.

Hotel reply...

Thank you for the lovely review, we are working on refurbishing the rooms which are being done in stages, most needed first. We are glad to hear you enjoyed your stay and we look forward to welcoming you back again. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 19th February 2016

Hotel staff, food and service was great. Our room was a bit dated but spotless clean. My friends rooms were lovely and had obviously been refurbished. I suppose when you have a pet you don't get the best of rooms although you do pay a good bit extra. We were there for an Olly Murs tribute night and must admit the guy was fantastic. Would definitely return

Hotel reply...

Thank you for taking the time to write a review, we appreciate all feedback. The room you were allocated was a dog friendly room and I am sure you can understand our policy is to keep pets out of the fully refurbished rooms which we often allocate to people who have pet allergies, as no matter how well a room is cleaned some people can still suffer the effects with their allergy if a pet has been in the room. The £12 pet charge is to cover the extra cleaning under taken by staff to do their best to remove all hair from the room. We are pleased to hear you enjoyed your weekend and that the tribute act was fantastic. We look forward to your return. All the best from the Tinto team.

Irene Marshall said... Hotel has replied

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Stayed 7th February 2016

We had a great overnight stay. The hotel was fresh and lovely. Beds were comfortable and room was stylish with great views. Loved it.

Hotel reply...

Thank you Irene for the wonderful review, your feedback is very much appreciated. I will pass your comments onto the team. We look forward to seeing you again here soon. All the best from the Tinto team.

James Rough said... Hotel has replied

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Stayed 22nd January 2016

Excellent hotel, friendly staff,very clean public areas, food fabulous and good portions. Recommend this hotel will go again.

Hotel reply...

Thank you for the recommendation and for your lovely review. We are very happy to read that you enjoyed your stay and we look forward to welcoming you back again. All the best to you and yours from the Tinto team.

Jim Sellars said... Hotel has replied

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Stayed 30th December 2015

to find fault would only be nit picking ....we had a wonderful stay and we are still raving about the food!!

Hotel reply...

What a wonderful review, thank you for your kind words and please do rave about the food as much as you like. We are very happy you enjoyed your stay and we do hope to see you again soon. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 28th November 2015

Enjoyable stay ,food and service excellent !

Hotel reply...

Thank you for your taking the time to write this nice review about Tinto House Hotel. We do hope to see you again for another break with us. All the best for the festive season. From the Tinto team.

A guest said... Hotel has replied

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Stayed 21st November 2015

Nice hotel, good atmosphere, great breakfast and nice public areas. The rooms are not up to the price paid. Beds are old and misshapen and decoration in the bedroom we had was very basic but a decent size.

Hotel reply...

Thank you for taking the time to write a review we do appreciate all feedback. We are working on refurbishing the bedrooms and bathrooms. We do hope you will stay with us again. All the best from the Tinto team

A guest said... Hotel has replied

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Stayed 21st November 2015

friendly efficient staff, our room a bit dated but understand other rooms are refurbished and all rooms soon to be, food was good and Abba tribute Band were great, we would certainly return.

Hotel reply...

Thank you for your kind comments. We look forward to welcoming you back at Tinto on your next visit. All the best to you and yours from the Tinto team.

A guest said... Hotel has replied

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Stayed 14th November 2015

had a nice tribute brek

Hotel reply...

Thank you for taking the time to post a review about Tinto House Hotel. We are happy you enjoyed your stay and we do hope to see you again. All the best to you and yours from the Tinto team.

Sonya Hogg said... Hotel has replied

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Stayed 5th November 2015

Hotel was great food excellent

Hotel reply...

Thank you for the review. We are very happy you enjoyed your stay, please do visit us again. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 31st October 2015

Had a lovely stay at Tinto Hotel. Unfortunately we were in one of the Bedrooms that had not been refurbished, having said that it was spotlessly clean. Excellent meal at night and lovely freshly cooked breakfast. We thought it was real value for money.

Hotel reply...

Thank you for taking the time to post a review about Tinto House Hotel. We are very pleased you enjoyed your stay and we do hope you will come back for another break away. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 31st October 2015

some rooms have been up graded although bathrooms havent power showers needed enjoyed our stay

Hotel reply...

Thank you for taking the time to post a review. We are happy to hear you enjoyed your stay and your suggestion has been put forward to the manager. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 30th October 2015

Stayed here for one night. Lovely old hotel with beautiful staircase and stained glass windows located in quiet countryside area. Room was very nice, staff friendly and efficient and food lovely. Would recommend.

Hotel reply...

Thank you for your kind words and for taking the time to write a review and for your recommendation. We do hope to see you here again. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 30th October 2015

My parents had a lovely stay in this hotel, combined with a murder mystery night. The only comment they made that may be seen as a con, is that the bedrooms could be doing with a bit of rejuvenation but were clean and tidy all the same. They are looking to book again in December for a tribute night so on the whole I would say they had a great experience. Particularly on the friendliness of the staff, quality of food and how reasonably priced the drinks are.

Hotel reply...

We ar every pleased your parents enjoyed their stay. The rooms are being refurbished with some completely done and other still needed a facelift. Thank you for posting a review and we look forward to welcoming your parents back again, it would be nice to have you stay as well so you may meet the staff for yourself and experience the tasty dishes we have to offer. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 23rd October 2015

Lovely hotel and downstairs is very elegant with lots of scottish charm. We stayed in a room not yet upgraded. The bed was comfy and the room itselfwas plrasant. The bathroom though was terrible. the shower off the taps was impossible to work. if you got the temperature right then if anyone ekse in the hotel ran a tap it went either freezing cold or skin burning hot. Very dangerous really. if you tried have a bath then the cold just trickled through.The toilet was wedged between the wall and the bath . you literally had no room to move. The staff though were brilliant! great food and delicious breakfast.

Hotel reply...

Thank you for taking the time to write a review and for your nice comments anout the food and staff. I am extremely sorry for the what regulation issue, could you please email me with the room number you stayed in so we may review the issues with the bathroom. sales@tintohouse.com Best wishes from the Tinto team.

A guest said... Hotel has replied

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Stayed 9th October 2015

The tribute night was not a success for my party of 6. The act was great, however, the venue was changed from the main ballroom to a smaller function room which led to us having a table with a view of a wall. The entire performance was spent with our table looking as the side of the stage area. The performer tried to involve us but we could not hear him speak when he came round the corner - we were behind the speakers. If I wanted to listen to Michael Buble I would have bought a CD. We wanted to see his performance! Since this weekend was an annual event away with friends and I was the organiser, I was not only disappointed but very embarrassed. ( I even visited the hotel on the Monday before, to confirm the booking and was shown the ballroom as the venue and assured that tables were pre-allocated). We have photos of the view and we will not be slow in advising our friends of this hotels focus on profit above its guests enjoyment. I don't know who made the decision to change rooms but they turned a great weekend into a great disappointment. For the rest of the weekend the bedrooms had spider webs on the corner next to the bed and the bar was small and not prepared for the event. In summary I would certainly recommend the tribute act but not the hotel.

Hotel reply...

The room chosen for the entertainment is based on numbers attending, as the final number on Saturday was a smaller number it was not fesible to have such a small group in the largest function room (Queensbury Suite) which can hold up to 200 people, using this room would have not made for a very nice atmosphere. However it is something we will be trying to avoid having the same issue you have mentioned from happening again. The tables were not pre-allocated to give the attending guests the choice to sit where they chose rather than be told where they had to go, which is something we normally do but find that it is a less popular way of organising the evening. We do everything we can to ensure that every guest has an enjoyable stay and we are aware that guest happiness brings more profit than over charging with that the weekend cost each guest

A guest said... Hotel has replied

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Stayed 6th October 2015

Room functionable ( due for upgrade ), food and service first class. Would happily recommend hotel and go back again.

Hotel reply...

Thank you for your recommendation and for taking the time to review the hotel. As you are aware we are in the process fo refurbishing the rooms which does mean on busier dates not everyone can have a refurbished room, sorry that you have had to experience our lower standard of room. We look forward to welcoming you back. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 4th October 2015

Room was very comfortable with t/c facilities but some small pkts of biscuits would have been welcome with a note of Internet password located somewhere in the room. Staff friendly and helpful. Food was very good and plentiful.

Hotel reply...

Thank you for your comments and for taking the time to post this review. I am terribly sorry that the packet of shortbread was missed out in your room which is standard in all of our rooms. There is a note of the password for the wifi in the guest hand book, if this was missing from yours I am sorry. I have passed this to the head housekeeper who will ensure all rooms are checked for this note, and biscuits. Happy to hear you enjoyed your meals and the staff were friendly and helpful, they do what they can to ensure people have a fantastic stay and will always rectifiy a problem whenever possible when brought to their attention. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 27th September 2015

The hotel and presentation was very good and perhaps a supplement on a more extensive menu would be appreciated. Unfortunately our bed was broken and we had a very disturbed nights sleep. The hotel did try to address it with a reduction on a bottle of wine at dinner. However despite this disturbed and long night we enjoyed the experience

Hotel reply...

Thank you for taking the time to write a review, we are truly sorry about the broken bed which has been fixed now it was very unfortunate that this happened at a time when there was not another room available for you to move to. There is an A la carte menu available whereby pre-paid dinner guests can upgrade to, I am sorry that you did not get to experience this option. I am happy to hear that you did enjoy your stay despite this issues, I do hope you will visit us again soon. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 24th September 2015

We thoroughly enjoyed our stay, everything was very well presented and the staff were extremly polite and helpfull. My wife had recently broken her arm, and the waitress offered and went out her way to cut up her main meal and again at breakfast time, this was greatly appreciated. We will deffiately return again in the near future. Thank you all for a very pleasant stay. Regards, Douglas Bayley

Hotel reply...

You are very welcome Douglas Bayley, thank you for your lovely review. We do wish your wife a speedy recovery and hope you will will return for another pleasant stay. Wishing you all the very best from the Tinto team.

A guest said... Hotel has replied

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Stayed 23rd September 2015

Enjoyed our stay at The Tinto House Hotel on 23rd Sept. Meals were lovely and staff very attentive. Thank You.

Hotel reply...

Thank you for taking the time to write a review. We are very happy you enjoyed your stay, we hope you will return for another enjoyable visit. All the best from the Tinto team.

A guest said... Hotel has replied

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Stayed 18th September 2015

We very much enjoyed our stay. It was peaceful, welcoming and the staff were obliging. The shower in our room was an issue - either being boiling hot or freezing cold so unusable. The staff offered us another room or the use of another shower, but the other shower in another room was the same. They are refurbishing and they say this will be addressed. Can't ask for any more than that. The refurbishing they have done is lovely and very much in keeping with the style of the whole hotel. The grounds are lovely and the situation easily accessible. We will go back again.

Hotel reply...

Our sincere aplogies for the issue with your shower, this has been logged with the maintenance team and is being looked into, thank you for bringing this to our attention during your stay. We look forward to welcoming you back on your next visit. All the best from the Tinto team.