free membershipTinto Hotel, Biggar
Guest Reviews
Overall Guest Rating
90%
Overall Guest Rating
90%thomas docherty said... Hotel has replied
Stayed 21st April 2015
stayed at tinto for 2 nights on 21 /22 april 15 refurbished room very nice meals excellent staff very nice and helpfull especialy mhari in the dining room mr mrs t docherty
Hotel reply...
Good evening Mr & Mrs Docherty, Mhairi is a real asset to us and I am delighted to have her as part of my team as we bring in new recruits for what we expect to be an exciting summer and beyond. I am pleased to read you benefitted from our refurbished bedroom offering and enjoyed your meals with us. I look forward to welcoming you back, Best wishes Robin Thomson General Manager
Joyce Smith said... Hotel has replied
Stayed 19th April 2015
This is a really nice hotel with staff who are very friendly and eager to please. The bedrooms were very clean but are in need of updating which I think is in progress certainly with the bathrooms. The main areas have benefitted from updating. The food was very good.
Hotel reply...
Good evening, Thank you for taking the time to post your review. The property is undergoing a number of improvments witht the restaurant and a number of bedrooms recently completed. The ongoing works are very low key of course and will have no impact on guests during their stay. I am pleased to see that both staff and food were of the high standards expected and I hope we can welcome you back soon. Kind regards Robin Thomson General manager
kay stringer-forbes said... Hotel has replied
Stayed 18th April 2015
Rooms are needing updated as is the hot water system, impossible to get shower to adequate temperature either scalding or freezing. But on plus side rooms are being updated and staff are only to happy to please. Service and food were excellent and after rooms are all upgraded and water issues sorted I would happily return.
Hotel reply...
Good evening, Thank you for taking the time to post your comments. First and foremost I am sorry that your shower experience was not ideal. Generally speaking our shower system in all room types operates without any issues but as we do have a plentiful supply of hot water I understand some showers do require careful adjustment to get the optimum temperature. As well as our continued programme of room refurbishments our maintenance team do investigate all issues and I have had them look into the shower mixer in the room you were resident in. I am delighted to hear that you enjoyed our food and service. Should we be fortunate enough to have you return then pleased do contact me so I may take care of arrangements personally Best wishes Robin Thomson General Manager
Jack Simpson said... Hotel has replied
Stayed 18th April 2015
excellent break
Hotel reply...
Good evening, Thank you for taking the time to provide your review. It may be brief but your figures speak volumes and I'm delighted we scored top marks with you. Best wishes Robin Thomson General Manager
CAROL ANNE BRYSON said... Hotel has replied
Stayed 18th April 2015
My husband and I had a lovely stay at the Tinto House Hotel. We were in a refurbished room which was lovely (some bulbs out in the bathroom - this should be checked before guests check in. We were staying for an entertainment break and the entertainment was excellent the couple really made an effort lots of costume changes and fantastic voices. The food wasn't too bad portion size a bit small and the veg was a bit soggy. dessert fab! Staff were mostly lovely. Had a major issue trying to get a drink from the bar. it was un-manned a lot of the time and a queue was built up until I went and sought out a member of staff to serve. (this happened on more than one occasion. It was a lovely day and there were a couple of chairs stuck out on the grass but I do hope a beer garden is part of the upgrade. All in all a very pleasant stay!!
Hotel reply...
Good evening, I must admit that I was disappointed when I first of all saw the marks you have given us but I do feel you have given a very honest and balanced review for which I thank you. The rooms are given a comprehensive check prior to guests arriving and yes, bulbs should be part of this process so it is disappointing that was not picked up on. Likewise, it is unusual for me to respond to less than satisfactory feedback about our food but I have shared your views with the chef as we do take all feedback very seriously. The bar service I must take sole responsibility for - generally we have enough staff to look after our daytime/early evening bar trade. On this occasion the warm weather was lovely but did boost the number of thirsty guests somewhat and we fell short of reasonable expectation. I am delighted to advise that we have taken on an addition 6 staff as we seek to expand the team to ensure we have cover at all times. With 3 acres of garden our existing patio area can get a little lost and guests often move the furniture onto the lawn as it seems to have been the case here. Again, I hope we are anticipating guests needs as we ordered picnic benches a few weeks ago and these are expected soon. Thank you once again for your feedback which is always invaluable in helping us improve and measure our standards. Kind regards Robin Thomson General Manager
Mrs Ramage said... Hotel has replied
Stayed 11th April 2015
First class break the entertainment was great and we would go there again .
Hotel reply...
Brilliant thank you for the top marks. We are looking forward to having you back again. A big thank you from all of us here at Tinto House Hotel
gavin brown said... Hotel has replied
Stayed 11th April 2015
lunch was lovely but dinner was awful entertainment was great only 1 member of staff during the day setting tables and serving at the bar so very slow service our rooms were on lower floor and looked like the had not been cleaned for a month old and dirty however we spoke to friends who were more than happy with there rooms I had a look at there room and it was like 2 different hotel's all rooms should be of the same standard of cleanliness I have been to the Tinto Hotel for Christmas party nights numerous times but I don't think I will be back after this experience
Hotel reply...
Good afternoon, Thank you for taking the time to post your review regarding your recent stay with us. Our Head Housekeeper has a rather robust set of procedures to ensure that all rooms are of the highest standard and I am sorry to hear that we fell below reasonable expectations. I am pleased you had the opportunity to see other rooms and have viewed these positively underlining that, whilst you regrettably had issues, it was not a prevalent standard across the property. We had a full compliment of staff on during your stay so I will investigate further your lengthy wait for service. With reception, bar and restaurant in close proximity there should always be staff on hand in all areas. I would be keen to ascertain whether we were given the opportunity to remedy any of these situations for you during your stay? With the constant presence on site of a Duty Manager I hope we were given that opportunity as we would always endeavour to rectify any issues immediately in any way we can. With best wishes, Robin Thomson General Manager
James Burns said... Hotel has replied
Stayed 10th April 2015
The hotel is currently going through a refurbishment programme under new management. The staff were very friendly and helpful, the bed was very comfortable and the bedroom was a good size and clean and will benefit from the refurb. The overall service was very good and the food was excellent and represented good value for money. I would certainly stay here again.
Hotel reply...
Thank you for your comments and for taking the time to review the hotel. We are really happy that you enjoyed your stay and found the food to be excellent. We look forward to welcoming you to the hotel for another break away. All the best from the Tinto Team
Joan McDonald said... Hotel has replied
Stayed 5th April 2015
Enjoyed the stay Staff accommodating Nice refurbished bedroom
Hotel reply...
Thank you for the kind words and for taking the time to review the hotel. We do hope to see you again for another nice stay. Thanks again from all of us at Tinto
Joe Allen said... Hotel has replied
Stayed 4th April 2015
Staff friendly and very helpful ( thanks for upgrade)
Hotel reply...
Thank you for taking the time to post a review about Tinto, you are very welcome for the upgrade. We would really appreciate your feedback for your mark for the food, could you please email stay@tintohouse.com when you have the time so we may work on improving the lesser aspects of the meals. Thank you in advance. from all the Tinto team.
Sandra Parker said... Hotel has replied
Stayed 4th April 2015
my friends and I had a fabulous over night stay , the room I was in was spacious except for the bathroom it was small. The staff were very attentive and friendly , the meal we had was delicious , soup , beef stroganoff to die for , and apple pie followed by coffee and mints . All for the grand price of
Hotel reply...
Thank you for the lovely review. We are really happy that you enjoyed your stay. We do hope you and your friends will come stay with us again. All the best to all of you from the Tinto team.
Michelle Auld said... Hotel has replied
Stayed 4th April 2015
Second visit this year and impressed with the ongoing changes - even the heating has been fixed ! The refurbished rooms are lovely and the manager and his staff couldnt have been more helpful. A very enjoyable stay - we will be back .....!
Hotel reply...
Thank you for choosing to stay with us again and for writing such a nice review. We look forward to welcoming you on your next visit. Enjoy the rest of the Easter holidays, hopefully the weather stays nice. All the best to you and yours from the Tinto team.
C Whiteford said... Hotel has replied
Stayed 4th April 2015
Had a lovely time at the tinto hotel, Brian and the staff were so nice and helpful, the meals and breakfast really nice. Couldn't fault anything, will definitely be back.
Hotel reply...
Thank you for taking the time to post a review about Tinto. We are very happy that you enjoyed your stay. Please do join us again for another break away. We wish you all the very best for the rest of 2015 From all of us at Tinto
M McLeod said... Hotel has replied
Stayed 3rd April 2015
The hotel has great potential and they were honest about the renovations being made which we were aware off before booking. There were 10 of us on a 2 night tribute break and we had a great time. The staff are all excellent which made our stay very pleasant. Food was average but the weekend was good value for money. I'm sure this hotel will take off big time once the planned renovations are completed.
Hotel reply...
We appreciate your feedback and thank you for taking the time to write a review about Tinto House. We refurbishing the rooms as you mentioned and the restaurant has now been re-painted to match the upcoming public area refurbishment and menu overhaul. We would love for you and your party to come back later in the year to experience the changes. All the best from the Tinto Team
vincent parker said... Hotel has replied
Stayed 28th March 2015
Very nice stay staff very attentive
Hotel reply...
Thank you for taking the time to write a review for us, can you please email stay@tintohouse.com with you comments on your bedroom. We are refurbishing all rooms at the moment, some have not yet been done so they do have old decor and furniture. We would really like it if you joined us for another stay, you can request a refurbished room or upgrade to a superior room. All the best from the Tinto Team.
Sheena Shand said... Hotel has replied
Stayed 28th March 2015
Staff friendly and helpful. Room clean and comfortable. Currently being upgraded but excellent value.
Hotel reply...
Thank you for your kind words and for taking the time to post a review. We hope to welcome you to Tinto again in the near or distant future. All the best from the Tinto team
John Archibald said... Hotel has replied
Stayed 27th March 2015
Just back from a Tribute weekend which was very good . Staff were all friendly and food was very good. Would return for another weekend away
Hotel reply...
We are really happy that you enjoyed your stay and we do hope to see you again soon for another break. Thank you for reviewing the hotel and for your kind words about us. Best wishes from the Tinto Team
Mrs Maclean said... Hotel has replied
Stayed 24th March 2015
comfortable hotel-ours was a large room at the front of hotel - rooms being updated and other plans in hand - staff were pleasant -
Hotel reply...
We are happy that you liked the hotel and thank you for taking the time to post a review about us. We would love to have you back to stay with us again. All the best from the Tinto team
A Lightbody said... Hotel has replied
Stayed 21st March 2015
Bedrooms need to be modernised specially the bathroom. when we were there there was a Tribute Night but there was not enough staff to serve everyone specially when the meal was to be served at 7.30 and was until after 8 the meal was served. The act was supposed to start at 9 but we were still being served the sweet then.
Hotel reply...
Hello and thank you for taking the time to post a review about Tinto House Hotel. The bedrooms and bathrooms are under going refurbishment at the moment, some have already been completed but these things do take time. As the sit down time was 7.30pm after which the meal choices are taken fro guests then taken to the kitchen for chef to prepare, it does take time. If the meal had been a set menu the food could have been taken out at the same time guests sat down but we do not do it that way. I don't know who told you the entertainment starts at 9pm but they were incorrect, timings are and have always been 9.15-9.30pm start depending on how long it takes to serve the meal, 9pm for sweets is normal after which the tea and coffee is served. Once the bedrooms are refurbished, it would be nice if you came to stay with us again or before completion of all rooms please request a refurbished room. All the best from the Tinto Team.
Elizabeth Gordon said... Hotel has replied
Stayed 21st March 2015
Went to Robbie Williams tribute night had a great time . On arrival on the 22nd March we were greeted by a very friendly lady who chatted away . Our room was clean and comfortable the lounge area and bar was also comfortable . The hall where the show was in was lovely the food was lovely but maybe a bit long a wait the breakfast was also very enjoyable. Have already booked another night on the 2nd of may looking forward to going back . I would definitely recommend the staff were all very friendly,and it was well worth the money
Hotel reply...
Thank you for the lovely review, we are very happy that you enjoyed your stay. We are really looking forward to welcoming you back for the Comedy night in May. All the best from the Tinto Team
Angela McGregor said... Hotel has replied
Stayed 14th March 2015
We enjoyed our stay very much. Our bedroom was very nice, very spacious and very clean. We were in room 28 which was not a refurbished room as the bathroom had not been updated. There was a problem with the taps. I think they needed new washers as it was hard to get the temperature right in the shower.
Hotel reply...
Thank you for taking the time to write a review and for your kind words. I have passed on to the hotel maintenance man to have a look at the taps/shower in room 28 to rectify the issue. I am glad you enjoyed your stay and thank you for choosing to stay with us, I do hope you will return in the future. All the best from the Tinto Team.
Alan Aitken said... Hotel has replied
Stayed 14th March 2015
Would highly recommend a weekend break at the Tinto great service . good food . Nice room .fantastic entertainment . definitely go back...
Hotel reply...
Thank you for your recommendation and for posting a review for us. We would love to have you back again for another tribute night or perhaps a quiet weekday break away. All the best to you and yours from the Tinto Team.
james wilson said... Hotel has replied
Stayed 7th March 2015
Enjoyed our stay but felt the hotel was doing its best to survive. Min. staff . Booked at
Hotel reply...
Thank you for taking the time to write a review. Sorry that although you enjoyed your stay we did not rate well for you, unfortunately during your stay we were short of staff and are working on increasing our team to provide a better service. The bedrooms are currently being refurbished. Could you please email stay@tintohouse.com with further comments so we may improve and not recieve 2/10 for all aspects of the hotel again. The charge for a pet is
David O'Donnell said... Hotel has replied
Stayed 7th March 2015
Good hotel with friendly staff
Hotel reply...
Thank you for taking the time to post a review for us and for choosing to stay at the hotel. We would really appreciate your comments on where we could improve if you have the time please email stay@tintohouse.com All the best to you and your family Kind Regards Tinto Team
John Teasdale said... Hotel has replied
Stayed 7th March 2015
very enjoyable stay, and we would revisit in the future
Hotel reply...
Thank you for taking the time to post a review about us and we look forward to having you back again. We hope you enjoy the rest of the year. All the best from the Tinto Team