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Carlisle Station Hotel, Carlisle

Court Square, Carlisle, CA11QY, UK

Guest Reviews

Overall Guest Rating

87%

james boyle said...

70 %
60%
80%
70%

Stayed 30th March 2013

Worst hotel ever kept awake till four in the morning by drunk arseholes who shouldnt be allowed our themselves and the council should be ashamed of themselves not a good advert for tourism wont be back.

K Nicolson said...

74 %
80%
80%
60%

Stayed 29th March 2013

Good location . Friendly and helpful staff . Quite noisy at night due to pub next door but all in all a very nice hotel.

Caroline Baldock said...

64 %
50%
80%
60%

Stayed 22nd March 2013

It was ok. The food was ok. The rooms were ok. Staff were ok. Prices were ridiculous. Very central as next to station. Won't be returning.

Gerard Minnery said...

67 %
30%
90%
80%

Stayed 8th March 2013

staff and food excellent,paid supplement for superior room which while quiet was disappointing,especially the bathroom. I appreciate that with a victorian building there are limits to the amount of upgrading that can take place but i grudged the extra

Mary Guthrie said...

60 %
50%
60%
70%

Stayed 17th February 2013

The hotel public areas are well kept and the staff are plesant & friendly. There was evidence of a leak in the ceiling area of our room which was painted over during our stay after we reported it. Only source of heating in the large bathroom was a towel rail so it always felt cold and the shower needs attention. We were on the 3rd floor and the lift did not always work. Not quite the relaxing break we envisaged! Positive notes the bed was comfortable and the breakfast good.

steven rowley said...

87 %
80%
90%
90%

Stayed 31st December 2012

really enjoyable stay, new years eve was best we have ever had. many thanks to all hardworking staff.

Jane Mcnally said...

97 %
100%
100%
90%

Stayed 31st December 2012

This was my third time staying at this hotel. The staff and hotel are great.

Alexander Aitken said...

87 %
80%
80%
100%

Stayed 27th December 2012

Fourth time we have stayed at this reasonably priced comfortable city centre hotel and have enjoyed every visit, and observed steady improvements to the hotel decor etc. over the years.

Alan Prendergast said...

87 %
80%
90%
90%

Stayed 27th December 2012

The staff were excellent and could not do enough for you. Food was very good however the wine list for Dinner was very expensive. Bar prices were reasonable.The bedrooms were of a very good standard and had plenty of room for clothes etc. I would have no problem recommending this Hotel as our stay was thoroughly enjoyed.

David Mulholland said...

94 %
80%
100%
100%

Stayed 30th November 2012

Hotel is in a great location for shopping and train station. Very friendly staff and excellent food. Clean and modern rooms. Small negative was the room was too warm even though the heating was off.

J Rowan said...

80 %
80%
80%
80%

Stayed 24th November 2012

Had a lovely stay as always at The Hallmark Hotel in Carlisle. We have stayed there a few times and would not go anywhere else, the location is excellent, the food is good and the staff are very friendly (particularly Emma on Reception).

TRACY JONES said... Hotel has replied

80 %
70%
90%
80%

Stayed 3rd August 2012

The hotel staff were really friendly and breakfast was lovely. The Only downside of this hotel was it was increadibly noisy especially at night and we couldnt sleep a wink...

Hotel reply...

Thank you for your review we very much appreciate it. I am glad that you enjoyed your stay overall but I must apologies for the disturbance caused to you during the night. Next time you are in the area and wish to stay please let me know and I will make sure that you are looked after and allocated a room at the rear of the hotel to avoid any possible disturbance. Kind regards Claire Flint General Manager

Marion Spence said... Hotel has replied

77 %
50%
90%
90%

Stayed 4th May 2012

Didnt like our first room 324.Too enclosed and no bath but was grateful to be moved to another room 302.Although it was rather noisy at night.Needs glazing seeing to.

Hotel reply...

Thank you for your review and I am sorry you were disappointed with your first room but glad that this was rectified for you and you found the second room more comfortable. Being in the city centre we can experience some noise from outside we do have secondary glazing in all our rooms so I will have maintenance look into the room you stayed in to ensure that there in no underlying problem. Next time you stay please let me know and I can ensure that you are looked after and allocated a room to the rear of the hotel to avoid any possible disturbances. Kind regards Claire Flint General Manager

linda bolton said... Hotel has replied

100 %
100%
100%
100%

Stayed 4th May 2012

on arrival staff very efficient and friendly ,location great,food brill.,very good hotel

Hotel reply...

Thank you for your wonderful review look forward to seeing you again. Kind regards Claire Flint General Manager