Gretna Hall Hotel, Gretna

Stayed 5th July 2023

Great hotel,staff fantastic,food good would go back again

Stayed 4th July 2023

We stayed at the hotel and from start to finish the service was excellent your staff are a credit to your hotel

Stayed 30th June 2023

Always a pleasure stopping here, food is excellent, and always a bonus if there is a wedding ,clean and good beds,

Stayed 2nd July 2023

Very comfortable hotel room food and service was very good . Staff very friendly would recommend this hotel

Stayed 10th June 2023

Decided to choose hotel for overnight stay for 18 year Wedding Anniversary as previous experiences were very good and checked reviews still good. First issue when we arrived was like wacky races trying to find parking space as there was a wedding on and they had more staff in than normal, common sense would say that as probably weddings on a weekly if not daily basis there would be a parking system in place with allocated spaces for wedding party guests, paying guests and also staff instead of a free for all, maybe if they had so many staff in someone should have been out there advising where to park as well. We then went to Reception and i was asked for a debit card for security fine but didn't inform me that they would take a £1 of my account not the amount but the principle and then instead of paying balance of booking when leaving we had to pay it when arriving never done that before also not informed that in order for lights etc to work we would need to put card in slot in wall in room. So we then got to room that is supposedly an easy access room for wheelchair users etc, the room was like an oven and only has double doors that open out to small pation area not very security concious, no fan in room either should be available without having to ask for it especially in the heat we have been having and the fact you can't leave the door open when not in room the room was also very small and claustraphobic. The food was ok. So disappointed will not return do not waste your hard earned money choose somewhere else.

Stayed 7th June 2023

Fabulous helpful staff. Dining staff and reception excellent.

Stayed 4th June 2023

Great location, food was excellent, staff very good and the room was clean and very quiet. Thank you

Stayed 25th May 2023

Really nice hotel with friendly welcoming staff. Dinner was particularly good. There is a buzz about the hotel because of the number of weddings and of course wedding guests.

Stayed 20th May 2023

Had a lovely overnight stay at this hotel Staff lovely and friendly Food very good

Stayed 9th May 2023

Great hotel staff great service and good food will go again

Stayed 6th May 2023

We had a really nice stay staff are friendly and can’t do enough for you food wise we had sandwiches at lunch and steak pie and lasagna for dinner the food is really good the room was nice large bathroom large bed nice touches with biscuits and hot chocolate and the views are exceptional from all aspects would recommend had a fantastic stay

Stayed 16th April 2023

Absolutely fabulous hotel and the staff were so helpful and friendly. Wish I’d booked for more than one night. The food at dinner was delicious and the breakfast was great too. Room was perfect and spotless with a fantastic shower.

Stayed 2nd April 2023

Lovely overnight stay at the Gretna hall hotel. Comfortable bed, great food and friendly, helpful staff. Decoration throughout was modern and fresh. Would recommend

Stayed 29th March 2023

Lovely hotel with lovely staff. Our room was brilliant with a queen sized bed. Dinner was excellent but drinks a little expensive. The hotel was set in large grounds but couldn't walk round due to the pouring rain.

Stayed 25th February 2023

Absolutely Amazing, stay at Gretna hall. First thing we noticed was the upgrade fresh decor throughout since our last visit, which gives it a lovely, contemporary warm look. There’s even an additional car park The staff where warm and welcoming. We had room 114 beautiful, clean very comfortable. Bathroom was spotless, big fluffy white towels and included shower gel. There was teas, coffee and a little shortbread biscuit.also included in the room. We made use of the restaurant for dinner menu was very good and competitively priced. Breakfast was included in the price which was outstanding, hot, fresh and plentiful great choice

Stayed 18th February 2022

We chose Gretna Hall to use a voucher we received for Christmas. The lady on reception was particularly lovely, so pleasant, a great start to our first visit to the hotel. The hotel has recently been refurbished very tastefully. The bedroom was freshly decorated with a bottle of fizz left in ice. Nice big bathroom. Everything was spotlessly clean. We had a delicious bar lunch and even though the hotel was very busy with more than one wedding, there was plenty of staff in the bar and they were very attentive. Dinner was lovely - delicious food and very pleasant and courteous dining room staff. Very comfy bed, we slept well. Great selection of hot food at breakfast, constantly being replenished and again it was delicious. We really enjoyed our stay at Gretna Hall and will definitely return.

Stayed 13th December 2021

Our stay was a surprise birthday treat from my husband. First impressions of the hotel were really good. Clean and tidy outside, driveway really nice. The receptionist, Jakey, was so friendly and welcoming. She explained about meals and breakfast times, gave us exact directions to our room. Lift access to the room, perfect as I am disabled. The room, not the largest, but had everything you'd need. It was clean, bedding of high quality and big fluffy white towels. Only down side was the shower over the bath. Not the hotels fault, my husband forgot to ask for level access or step in showering. I managed to shower, with my husbands help. Dinner on our first night was delicious, we added starters of haggis needs n tatties in a tasty sauce. My husband chose steak pie for his main, I had the Butter Nut Squash and Chic Pea curry. Big portions, very tasty food, piping hot. The house rose wine went down well. As you'd expect, alcohol from the bar is expensive, £6 for a small bottle of magners cider. We both slept well (even though the fire alarm went off during the night, false alarm). Breakfast at 8.30am. Friendly welcome. Pots of excellent coffee, porridge was delicious. Full English breakfasts each. Toast. 10/10. We ate out that night from a local Pizzeria. Breakfast on our last day, porridge again, excellent coffee. Full English for his nibs, I had poached eggs on toast, beautifully presented. Eggs done to perfection. I had a few mini Danish pastries and another pot of coffee. The staff were so friendly and professional. Overall lovely atmosphere throughout the hotel. Nothing was too much bother for them. Keep up your good work. You are only a 5 minute drive from Gretna Shopping Outlet. A great place to spend the day. Make sure you've plenty money in bank. Lots of lovely, different shops. The hotel is a great base for shopping here. We will start saving up for another visit, this Hotel is on our "must visit again" list x

Stayed 29th November 2021

Clean room .but small .Pleasant staff

Stayed 21st November 2021

Lovely hotel very clean. Nice bar area and restaurant. The evening meal and breakfast were both really good. Our room was nice with comfortable bed We enjoyed our stay

Stayed 16th November 2021

Lovely modern clean & comfortable rooms , everything perfect from arrival as receptionist allocated us a quiet room at the front of the hotel . Food was lovely and plenty of choice ,great value for money and we will definitely return again .

Stayed 14th November 2021

Couches around wood fire were great to sit on with a drink from the bar watching the world go by especially with wedding being held in the hotel!! Great deal with main course, glass of wine and breakfast included. Great service from all staff was the icing on the cake.

Stayed 14th November 2021

We had a lovely stay food was lovely and great friendly service from staff. Room basic and in need of upgrade but price we paid reflected that comfy and clean

Stayed 8th November 2021

Nicely refurbished since we last used this hotel and we heard more work is planned for January. Only real problem was a very soft bed, much softer than usually found in hotels. Excellent staff. We had a deal which included a main course dinner and a glass of wine. Main courses were from a special menu which was rather basic. Burger was good, other things we tried were mediocre. Breakfast was a good Scottish buffet. Many guests didn't wear masks as required by current Scottish law (possibly many visitors from England were requirements are different). Lots of notices informed guests of what was required in Scotland.

Stayed 9th November 2021

Enjoyed the break away, only thing was when checking in, Gretna hall had no confirmation of our myhotelbreak voucher which we had used whilst booking the room via myhotelbreak website, this was in no way any fault of Gretna hall but with the voucher website. Meals in the restaurant were fantastic along with the staff which were really attentive. Only thing which was an annoyance was as the hotel is situated in Scotland the amount of people who didn’t observe the restrictions regarding the wearing of masks whilst indoors and moving about the hotel

Stayed 9th November 2021

A superb little escape and we enjoyed a very pleasant stay. Staff were working exceptionally hard but very professional and polite. Our only comment would be that although notices are around staff could perhaps remind guests to wear masks when moving around. Lack of mask wearing in and around lounge areas did make it s feel a little uncomfortable.