free membershipGretna Hall Hotel, Gretna
Guest Reviews
Overall Guest Rating
92%
Overall Guest Rating
92%Kathleen McGregor said... Hotel has replied
Stayed 16th June 2013
Good value Sunday night deal. Bedroom very nice, furniture seemed to be new and was lovely and clean.
Hotel reply...
Thank you for your comments following your recent stay at Gretna Hall. I am delighted to hear that you have had an enjoyable stay and I do sincerely hope you return to the hotel again, as we have many special offers on throughout the year. Kind regards- Diane Boyd
thomas docherty said... Hotel has replied
Stayed 23rd May 2013
an excelent hotel i would highly reccomend it
Hotel reply...
Thank you for your positive feedback, we hope to see you again at Gretna Hall Hotel. Kind regards-Diane Boyd
James Wardhaugh said... Hotel has replied
Stayed 21st May 2013
Excellent value for money especially as we were upgraded to a room which with the exceprion of the bathroom ceiling had recently been repainted and freshened up.
Hotel reply...
Thank you for taking the time to write your review, we appreciate all feed back received from our guests. I'm delighted to see that you found the hotel "excellent value for money". I will raise your issue regarding the bathroom ceiling with our maintenance team and Head Housekeeper. Once again thank you for your feedback and we do hope to welcome you back to Gretna Hall Hotel in the future. Kind regards- Diane Boyd
Jan Miller said... Hotel has replied
Stayed 19th May 2013
Agreed with previous reviews about rooms being a bit tired, holes in the bathroom door where handles had been moved did not make a good impression. Receptionist began by being very pleasant but this slipped a little when asked for complimentary wine. Food and service fantastic.
Hotel reply...
Many thanks for writing your review following your recent stay here at Gretna Hall Hotel. We fully appreciate all feedback received; whether positive or not in order to improve our service for all our guests. We are disappointed to see that you found that your bedroom not up to your standard. We have recently had 30 of our bedrooms refurbished and are continuing a decorating programme throughout the remaining bedrooms, this is on-going. On a positive note, I am delighted to see that you found the food and service "fantastic" and will pass these comments on to all the team. Once again thank you for your feedback and we look forward to welcoming you back to Gretna Hall Hotel in the future. Kind regards- Diane Boyd
john sandham said... Hotel has replied
Stayed 14th May 2013
We were upgraded to the IV Room, which we had been allocated last year, it is such a beautiful room but it is a shame on two things, the dust on the television unit inside (same as last year) and also that awful toilet roll holder!!Please bin it!!! Otherwise a great stay again, we have been going to Gretna Hall for 13 years and always, the staff, the cleanliness of the rooms and all in the Kitchen deserve a thanks. The only other point would be the bar, 14&15th, was very often depleted of staff and your guests were stood waiting or gave up. These little points I am so sure will soon be rectified and we look forward to seeing everyone again in the near future.
Hotel reply...
Many thanks for taking the time to write your review. We fully appreciate the feedback you have kindly provided following your stay at Gretna Hall Hotel. I can assure you this feedback has been passed to our departmental managers and will be acted upon accordingly therefore your next stay with us we are confident you will see these minor, however important issues have been rectified. Once again, our sincere thanks for your time and we do look forward to seeing you both return to Gretna Hall Hotel in the future. Kind regards- Diane Boyd
jean adele smith said... Hotel has replied
Stayed 5th May 2013
lovely freindly hotel, great value for money
Hotel reply...
Thank you for taking the time in writing your review following your stay here at Gretna Hall Hotel. I am delighted to hear that you found us to be a lovely friendly hotel which was great value for money. I hope you return to the hotel again, as we have many special offers on throughout the year. Kind regards- Diane Boyd
Catriona Lamb said... Hotel has replied
Stayed 5th May 2013
An impromptu trip due to a fantastic offer which was really excellent value for money. The meal was tasty, breakfast good, nice bar area, very friendly staff. Only a couple of points - the walls in the bedrooms seem quite thin and non-sound proofed - you can hear the adjacent guests chatting away and walking around. Had to wait a while for some breakfast buffet dishes to be replenished but all good once available. Overall a lovely wee stay.
Hotel reply...
Many thanks for taking the time to write your review following your recent stay at Gretna Hall Hotel. We are delighted to see that you enjoyed your breakfast and evening meal and that you thought the bar area was nice with very friendly staff. However we are disappointed to learn that you could hear guests in adjacent rooms. Although our bedrooms are not sound proofed we have not encountered this problem before but thank you for bringing this issue to our attention. Again, many thanks for your feedback and we do hope to welcome you back to Gretna Hall in the future. Kind regards- Diane Boyd
Mrs Davison said... Hotel has replied
Stayed 28th April 2013
delighted with our stay nice room thanks for upgrade food 1st class staff friendly brilliant night would recommend this hotel superb value for money mature couple motherwell
Hotel reply...
Thank you for such positive feedback following your recent stay with us, we are delighted to see that you enjoyed your stay with us and would recommend the hotel as being "superb value for money". We look forward to welcoming back to Gretna Hall Hotel for your next visit. Kind regards- Diane Boyd
hugh gallacher said... Hotel has replied
Stayed 26th April 2013
Hotel could do with a coat of paint Reception staff were extremely helpful Breakfast could have been improved by replenishing empty serving containers quicker
Hotel reply...
Many thanks for writing your review following your recent stay here at Gretna Hall Hotel. We fully appreciate all feedback received; whether positive or not in order to improve our service for all our guests. We are disappointed to see that you found that your bedroom not up to your standard. We have recently had 30 of our bedrooms refurbished and are continuing a decorating programme throughout the remaining bedrooms, this is on-going. We are disappointed that you did not enjoy your overall experience for breakfast in our restaurant. I will discuss this issue with the Food and Beverage Manager. I will pass on your positive comments regarding the reception team to all concerned. We do hope to welcome you back to Gretna Hall in the future to see the great changes that we are making. Kind regards- Diane Boyd
Allan Milne said... Hotel has replied
Stayed 6th April 2013
Lovely stay in freshly decorated room with excellent food.Staff very nice.
Hotel reply...
Many thanks for this great review. We are delighted to see that you food the food "excellent" and the staff "very nice". We hope to welcome you back to Gretna Hal in the future. Kind regards- Diane Boyd
John White said... Hotel has replied
Stayed 5th April 2013
Our break was to celebrate my husbands 65th birthday. We were lucky enough to receive a free upgrade to a lovely suite which made it even more special and was greatly appreciated. We found the hotel staff to be extremely friendly, helpful and efficient which really added to our stay. Gretna Hall Hotel is a great location to explore the Solway coastline and surrounding areas. We would definitely recommend this hotel and will certainly return! Many thanks.
Hotel reply...
Thank you for taking the time to write your review. We are pleased to see that your husband and yourself had an enjoyable stay celebrating his 65th birthday. I will pass on your positive comments to all the team and we look forward to welcoming you back in the future. Kind regards- Diane Boyd
ian hewie said... Hotel has replied
Stayed 24th March 2013
another very enjoyable stay at gretna hall hotel
Hotel reply...
Many thanks for taking the time to write such a positive review. We look forward to welcoming you back to the hotel in the future. Kind regards- Diane Boyd
Robert Young said... Hotel has replied
Stayed 22nd March 2013
Good location, friendly staff overworked at times with weddings. Hairdryers should be available in rooms. Overall a pleasant stay, good value for money.
Hotel reply...
Many thanks for writing your review following your recent stay here at Gretna Hall Hotel, we fully appreciate all feedback received. Our policy is to provide hairdryers in all of our bedrooms but on this occasion the bedroom that you occupied seems to have been over looked. I am glad that you found your overall stay value for money. We continuously submit offers throughout the course of the year and hope to welcome you back in the future. Kind regards- Diane Boyd
Helen Gordon said... Hotel has replied
Stayed 18th March 2013
Just back from a four night stay. This is a great hotel and even although I been before I cannot wait until my next visit. Well done again Gretna Hall Hotel excellent as usual.
Hotel reply...
Many thanks for posting such a positive review. We all look forward to welcome you back to Gretna Hall Hotel for your return visit. Kind regards- Diane Boyd
Linda Murphy said... Hotel has replied
Stayed 10th March 2013
A comfortable stay but quality of food was compromised due to large bus party dining. I would still recommend this hotel.
Hotel reply...
Thank you for your feedback. As we are a large hotel we cater for group stops as well as individual leisure and we do our upmost to ensure guests have a pleasant dining experience. On this occasion I am disappointed to hear that we did not fulfil this. I am delighted that you had a comfortable stay with us and we hope to welcome you back to Gretna Hall Hotel in the near future. Kind regards- Diane Boyd
Joanne Walker said... Hotel has replied
Stayed 2nd March 2013
Disappointed with this hotel, room very shabby and uninviting, meal unappetising and very basic, didn't enjoy restaurant, however breakfast was actually very nice. Wouldn't hurry back. Staff were pleasant.
Hotel reply...
Many thanks for writing your review following your recent stay here at Gretna Hall Hotel. We fully appreciate all feedback received; whether positive or not in order to improve our service for all our guests. We are disappointed to see that you found that your bedroom not up to your standard. We have recently had 30 of our bedrooms refurbished and are continuing a decorating programme throughout the remaining bedrooms, this is on-going. We are pleased that you enjoyed your breakfast but disappointed that you did not enjoy your overall experience in our restaurant. I will pass on your positive comments regarding the team to all concerned. We do hope to welcome you back to Gretna Hall in the future to see the great changes that we are making. Kind regards- Diane Boyd
Mrs M Clark said... Hotel has replied
Stayed 23rd February 2013
Very comfortable and clean. Staff very pleasant and helpful.
Hotel reply...
Many thanks for taking the time to write your review. We are pleased to see that you enjoyed your stay with and that you thought the hotel was 'very comfortable and clean' and that the staff were 'very pleasant and helpful'. I will pass on your positive comments to all. Kind regards- Diane Boyd
Jeanette Smith said... Hotel has replied
Stayed 22nd February 2013
This was our second visit to Gretna Hall staff first class food very good on the whole great value for money
Hotel reply...
Many thanks for such a positive review. I will pass on your comments to all the staff. We look forward to welcoming you back to Gretna Hall in the future. Kind regards- Diane Boyd
margaret-ann doran said... Hotel has replied
Stayed 22nd February 2013
fantastic hotel
Hotel reply...
Thanks for your great review, we hope to welcome you back to Gretna Hall Hotel in the future. Kind regards- Diane Boyd
Mrs Graham said... Hotel has replied
Stayed 17th February 2013
We have had a very pleasant stay at the Gretna Hall Hotel the staff warm and friendly, food was very good, rooms very comfortable and quiet, great views from the lounge of the lake district fells, we will definatly return next year .
Hotel reply...
Thank you for taking the time to write your review following your recent stay with us. We are pleased to see that you had a pleasant stay and that you found the food "good" and your room "very comfortable and quiet". We look forward to welcoming you back next year. Kind regards-Diane Boyd
H McKnight said... Hotel has replied
Stayed 15th February 2013
great value. great food and nice location
Hotel reply...
Thank you for your comments following your recent stay at Gretna Hall Hotel. We are pleased to see that you enjoyed your stay and we hope to welcome you back in the future. Kind regards- Diane Boyd
Mrs McCracken said... Hotel has replied
Stayed 13th January 2013
The staff were very welcoming and helpful. The bedroom was spotless and beds very comfortable. The evening meal was delicious and breakfast very good and plentiful. A pleasant overnight stay at a very reasonable price. Would happily return.
Hotel reply...
Many thanks for taking the time to write your review. We are delighted to see that you enjoyed all aspects of your stay with us and that you would "happily return". I will pass on your positive comments to all the staff. Kind regards- Diane Boyd
Gerald Weir said... Hotel has replied
Stayed 9th January 2013
great value for money
Hotel reply...
Thank you for taking the time to post your review. We are pleased to see that you found the hotel "great value for money". We do hope to welcome you back in the future. Kind regards-Diane Boyd
james mcintosh said... Hotel has replied
Stayed 7th January 2013
rooms were modern and up to date.clean with on suite. staff were pleasant and all in great value.
Hotel reply...
Many thanks for taking the time to write such a positive review. We have recently completed phase two of our bedroom refurbishment plan and we are delighted to see that found our rooms "modern and up to date" and great value. We do hope to welcome you back to Gretna Hall Hotel in the future. Kind regards- Diane Boyd
Helen Gordon said... Hotel has replied
Stayed 19th November 2012
We have been regular visitors to this hotel for a number of years. Never any complaints and the food just gets better. Will return soon.
Hotel reply...
It's always great to see that our guests are returning year after year and keep writing great reviews. I will ensure to pass on your postive feedback to all the staff. Kind regards-Diane Boyd