Castle Green Hotel, Kendal

Stayed 20th June 2024

On 2nd floor and there wasn't a lift, I wasn't aware of this when booking. Room was lovely decor and spotlessly clean (service score is purely for housekeeping otherwise it would be zero) but so dark that you needed a light on to see in daylight as the window was covered by trees. Food was awful as they served a seafood dish missing at least 3 of the ingredients because they didn't get a fresh fish delivery that day. Even the cheeseboard was missing gs! After that they had the brass neck to add on a 10% service charge. The onsite bar advertised fish n chips 2 for £22 but it's only for locals and us paying guests were expected for pay £19.95 each! Hair dryer in the room was missing the filter of the back resulting in my long hair getting tangled in the motor, rather painful as I had to pull the hair out my head as I didn't have scissors. Receptionist wasn't helpful at all, by the end of the day she'd finally got me another hairdryer but no apologies or concerns over what had happened. Having a knee injury I struggled with the stairs and by next morning I was in so much pain as the stairs were aggravating my injury . Our request to change room to a lower floor or even an area that the lift served, was denied because they were fully booked that evening. Considering it was 10am and check in wasn't until 2pm I'm pretty sure they could have juggled something about, I checked the hotel website site and my hotel breaks, there were actually 2 rooms available that night. On telling the receptionist had I been made aware there wasn't a lift I wouldn't have booked, she said some sites tell you , unfortunately some don't. There are lots of awards for the Castle Green Hotel on show in cabinets but it was a best western hotel when they received them. I suspect Castle Green Hotel are using the previous owners success as a good hotel because from my experience it was absolutely awful. I feel really insulted that they think this is acceptable!

Stayed 10th June 2024

Staff lovely food great room slightly small but everything you could possibly need . Lovely views

Stayed 18th May 2024

Very much enjoyed our stay at castle green hotel. The hotel itself is dry in beautiful grounds about 20 minutes walk to Kendal town centre. The hotel rooms were nicely decorated and had all the usual amenities and good tea and coffee facilities. The hotel pool and steam room were very nicely kept, clean and well maintained and we enjoyed a couple of swims during our stay. We ate breakfast and although the cooked breakfast was a buffet we were pleasantly impressed by the quality of the food. The chef was there replenishing the hot plates continuously and was making fried eggs on demand. You could also order some additional items such as waffles, pancakes, kippers and poached eggs. My daughter ordered the waffles one morning and they were very good. We ate at greenhouse restaurant both nights. The food was superb and we all enjoyed both meals. The £35 allowance for dinner was generous and covered most options that we could have. There were some things that you could order that went above and we did make to go slightly over budget one night but we're happy to do so because we had fully bellies and very tasty meals. I would be very happy to stay there again. My daughter has some issues with germophobia and she was very happy with the cleanliness and facilities in the hotel and her standards are pretty high!

Stayed 2nd April 2024

The hotel is set in lovely grounds and the location makes it easy to reach Windermere . This hotel I found to be spotless , the house cleaning team do a wonderful job . Our room was serviced daily and toiletries , tea, coffee, water and biscuits were replenished . That makes a change as most hotels no longer service rooms daily . The food and service from the restaurant and bar are second to non. Good quality food cooked to perfection. Service from staff made you feel like you were in five star restaurant. During our stay we were made to feel valued and very special. Would recommend staying here to anyone and we will return.

Stayed 10th October 2023

We were welcomed with a smile and friendly attitude! Room wasn’t ready so had a bite to eat and the receptionist came to find us to say room was now ready! Upon entering room was warm, clean and views of garden lovely! We ate in Greenhouse restaurant which was excellent! All in all a delightful stay! We will be back!

Stayed 30th October 2023

Beautiful surroundings. I arrived in the dark and found the Staff very attentive.The food was exceptional standard and good value for money. My wife has very high standards and this is somewhere I would feel happy to take her too. Highly recommend.

Stayed 9th November 2023

Clean very comfortable room, bed. Visited restaurant one evening, and the adjoining pub the next. Food menu was a little short on options but what we had was excellent

Stayed 16th November 2023

Lovely hotel spa treatment we had was superb food was good Room was very nice and comfortable bed

Stayed 4th November 2023

Staff were helpful and friendly, a good selection of options for breakfast.